Front Desk Attendant/Assistant General Manager
Courtyard By Marriott
Dayton, OH
06.2014 - 02.2024
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Explained details regarding property to acclimate patrons to resort environment
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained transaction security by verifying payment cards against identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Kept accounts in balance and ran daily reports to verify totals
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
