Amanda Moorman
Licensed Loan Processor
Castle Rock,CO
Summary
Driven sales and marketing professional who is focused on positively impacting business goals and improving customer relations through sales, costumer service, and marketing. Accomplished professional who is a highly motivated individual with strong leadership skills, attention to detail and problem-solving skills. Has a high desire to learn and advance my skills and abilities within the field of sales, marketing and customer service.
Overview
7
7
years of professional experience
Work History
Licensed Loan Processer
Mile High Mortgage Tailor LLC
Castle Rock, Colorado
02.2022 - Current
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Provided quick turnaround times to maintain fast-past schedule
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments
- Maintained long-term relationships with customers to provide best-in-class customer service
- Reviewed financial statements and contacted institutions and customers to clarify details
Sales Associate/Community Manager
Richmond American Homes
Aurora, Colorado
08.2020 - 02.2022
- Sold single and multi family homes throughout the Denver metro area
- Met and exceeded minimum home sale expectation each month
- Managed a book of business of over 8 million dollars
- Assisted in promotional activities to drive community engagement and increase sales.
- Weekly communication with all clients
- Attended and scheduled breaking ground meetings, frame walks and orientation walks with our construction team, warranty department and my clients
- Knowledgeable on reading and explaining blueprints
- Maintained relationships with realtors, clients under contract and clients that closed on their homes
- Worked to build relationships with customers and built potential for additional sales
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Listened to clients and introduced solutions to satisfy business and personal needs throughout the entire home building process
Leasing Professional
ConAm Property Management
Denver, Colorado
02.2017 - 08.2020
- Specialized in multiple million dollar lease-up communities
- Stabilized the community in eleven months
- Upsold and drove in revenue to exceed weekly, monthly and stabilization goals
- Experienced with new construction and luxury apartment buildings
- Scheduled appointments, conducted tours, planned events, managed follow up and prepared contracts
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Highly skilled as a roving agent- conventional and non-conventional communities
- Proficient in Yardi Voyager 7, ILM, Word, Excel, PowerPoint, Weblister and On-Site software
- Adapted and managed sales through construction delays
- Familiarized myself with the market and submarket
- Cross-trained as leasing professional and business manager
- Market Research – knowing our competitors, the market and businesses that are around us
- Conducted weekly market surveys with competitors as well as monthly market surveys for the owners
- Worked with LRO weekly to manage the fluctuation of rental prices
- Planned and facilitated events held at the community
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Marketed to surrounding businesses with traditional marketing and online marketing
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Community Assistant
The Suites Student Housing
Flagstaff, Arizona
02.2015 - 05.2016
- Scheduled appointments, managed walk-ins, conducted tours and managed follow up with all leads
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence
- Tracked prospects and responded to new inquiries within 48 hours to increase conversion rates
- Maintained growing revenue for the company and 98% occupancy for the current and upcoming year
- Directly managed teams of up to 10 employees and co-managed teams
- Worked closely with the management team on goals for the upcoming year
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction
- Marketed to students around the campus
- Promoted the community throughout the college campus
- Built relationships with residents, families and community
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff, AZ12.2016
Certification - Costumer Service
Northern Arizona University
Flagstaff, AZ12.2016
Skills
- Customer Service
- Traditional Marketing
- B2B & B2C Sales
- Time Management
- Data Entry
- Effective Communicator
- Cross-Selling Products and Services
- Prioritizing Workflows
- New Construction Assessment
- Sales Pipeline Management
- Telephone Management
- Computer Skills
- Organizational Systems
- Issue Resolution
Timeline
Licensed Loan Processer
Mile High Mortgage Tailor LLC
02.2022 - Current
Sales Associate/Community Manager
Richmond American Homes
08.2020 - 02.2022
Leasing Professional
ConAm Property Management
02.2017 - 08.2020
Community Assistant
The Suites Student Housing
02.2015 - 05.2016
Bachelor of Science - Marketing
Northern Arizona University
Certification - Costumer Service
Northern Arizona University
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