Amanda Morales
The Bronx,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Starbucks Manager
OTG
East Elmhurst, NY
08.2022 - 03.2024
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Restaurant Manager
7-eleven
New York, United States
05.2020 - 06.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Assistant Manager
7-eleven
New York, United States
01.2020 - 05.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Starbuck Supervisor
Starbucks
New York, United States
02.2016 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared, calibrated and monitored production levels to achieve targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
Barista
Starbucks
New York, United States
09.2013 - 02.2016
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Updated specials board display to boost sales.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Unity High School
New York, NYSkills
- Operations Management
- Staff Development
- Sales management
- Staff Training and Development
- Schedule Preparation
- Staff Management
- Time Management
- Team Leadership
- Verbal and written communication
- Product Management
Languages
- English
- Spanish
Certification
- Food Safety
Languages
Spanish
Professional
References
References available upon request.
Timeline
Starbucks Manager
OTG
08.2022 - 03.2024
Restaurant Manager
7-eleven
05.2020 - 06.2022
Assistant Manager
7-eleven
01.2020 - 05.2020
Starbuck Supervisor
Starbucks
02.2016 - 05.2019
Barista
Starbucks
09.2013 - 02.2016
High School Diploma -
Unity High School