Amanda Morales
Buford,GA
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Brident Dental & Orthodontics
07.2022 - 04.2024
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reviewing treatment plan/sale to patient
- Manage office supplies inventory to ensure availability for daily operations and activities.
- provide guidance and support to patient and their families in navagating the complex health system , including assisting with coordination of specialist , insurance authorizations , and scheduling of diagnostic test or procedures.
- Front desk work Scan , Fax , File and Collect of Co-pays and Co-insurance
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Worked effectively in fast-paced environments.
Sales Associate Supervisor
T-Mobile
01.2021 - 02.2022
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Help customers fulfill their needs such as ,payment arrangements , phone service plans or great phone brand that's a great fit for them
- Explaining Financing plans
Education
High School Diploma -
Klein Forest Highschool
16715 Stuebner Airline06-2021
Skills
- Bilingual
- Insurance authorization and verification , reimbursement referrals
- working knowledge of dental procedure's
- insurance brake downs of benefits
- charting
- Customer service
- Computer EMR knowledgeable
- Appointment scheduling
- Organizational skills
- Payment collection
- Office administration
- New hire training
Timeline
Patient Care Coordinator
Brident Dental & Orthodontics
07.2022 - 04.2024
Sales Associate Supervisor
T-Mobile
01.2021 - 02.2022
High School Diploma -
Klein Forest Highschool
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