Amanda Morales
San Antonio,TX
Summary
With over 5 years of experience, I consistently deliver exceptional support and build strong relationships with clients. I have a proven track record of resolving complex issues and exceeding customer expectations. I handle challenging situations with professionalism and empathy. My strong communication skills, both verbal and written, allow me to effectively convey information and provide clear solutions. Committed to continuous improvement, I actively seek opportunities to enhance my knowledge and skills to deliver the highest level of service possible.
Overview
7
7
years of professional experience
Work History
Bank Teller
IBC Bank
11.2023 - 01.2025
- Cashing checks
- Withdrawing funds
- Loan payments
- Account transfers
- Foreign currency
- Balancing cash
- Daily proof
- Adhering to regulations
- Protecting confidentiality
- Making account transfer
- Foreign currency exchanges
- Monitor bank vaults to ensure cash balances are correct
- Cashier checks
Office Assistant
Sirianni Automotive
03.2023 - 11.2023
- Take calls and make cold calls
- Set Appointments
- Check/order Inventory
- Order/Check in Parts
- Pick up parts from dealerships
- Pick up/Drop off customers
- Make sure the office is clean
- Check/Respond to emails
- Check in customers
- Run office errands
- Stock the office
- Scan invoices
- End of the day account payables
- Frist of the month Account Receivables
- Mail out invoice statements
Data Entry Clerk
Ibex global
08.2022 - 04.2023
- Processing noa for triumph pay
- Checking emails for scams
- Making sure the payment goes to the correct broker
- Re-evaluating every NOA
Service Appointment Settler / Cashier / Front Desk
World Car Hyundai
03.2019 - 03.2020
- Appointment Scheduler
- Cold calling to confirm appointments
- Follow up with customers on their past visits
- Recommend and helped customers on factory services based on the vehicles needs
- Responding to any repair orders
- Contacting customers regarding any changes in the estimate or promised time
- Providing a complete and accurate written cost estimate for labor and parts
- Provides transportation to customers
- Brings vehicles back up to the service lane for customers when work has been completed
- Called and made appointments for customers when special parts arrive
- Cashiering for service and sales
- Closing system at the end of the day
- Show And explain to customers about the Premier package that they purchased on their new vehicle
- Log in and Close Out Warranty
- Keep up with Amenities for employees and customers
- Log in License plates and informing customers their license plates are ready
- Mailing out Licenses plates
Lumber Cashier
Lowes
03.2018 - 03.2019
- Cash handling
- Set up future orders
- Phone orders, online orders
- Returns
- Lunch/break relieve
- Set up delivery orders
- Price management
- Stocking
- Organizing merchandise
Education
High school diploma - GED
Skills
- CSR
- Accounts receivable
- Shipping & Receiving
- Typing
- Cash handling
- SAP
- Cold calling
- Customer Care
- Front desk
- Customer service
- Cash register
- Call Center
- Customer Support
- Communication skills
- Accounts payable
- Driving
Timeline
Bank Teller
IBC Bank
11.2023 - 01.2025
Office Assistant
Sirianni Automotive
03.2023 - 11.2023
Data Entry Clerk
Ibex global
08.2022 - 04.2023
Service Appointment Settler / Cashier / Front Desk
World Car Hyundai
03.2019 - 03.2020
Lumber Cashier
Lowes
03.2018 - 03.2019