Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

AMANDA MORALES

Bakersfield,CA

Summary

Dynamic leader with extensive experience at Advance Auto Parts, adept in Inventory Management and Training. Excelled in optimizing DCS systems, enhancing operational efficiency, and spearheading staff development initiatives. Demonstrates adaptability and a keen eye for detail, ensuring top-notch service delivery and system performance.

Overview

16
16
years of professional experience

Work History

DCS Operator Lead

Advance Auto Parts
07.2019 - 02.2025
  • Compiled detailed reports for analysis of DCS performance data
  • Maintained a high level of accuracy while completing tasks related to the control system
  • Trained personnel on operating procedures associated with the use of DCS systems
  • Implemented corrective action plans when necessary to ensure optimal performance of the system
  • Physical verification of the quantities and condition of items held in an inventory or warehouse
  • Manage daily operations and volume throughout the DC
  • Provide direction and consistent/timely feedback to management team

Stock Room Associate

DD's Discount
04.2017 - 09.2019
  • Implemented best practices for stockroom organization, including labeling shelves and bins to ensure efficient storage of materials
  • Managed daily operations of the stock room, including receiving shipments, stocking shelves, and fulfilling orders
  • Sorted and stocked products on shelves and in backroom
  • Cleaned display cases, shelves, and aisles
  • Used ID tags, stamps, and electronic marking tools to mark stock items

Customer Service Manager

Info Place USA
10.2008 - 02.2010
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
  • Assisted customers with resolving service-related issues
  • Utilized problem solving techniques to quickly resolve escalated issues from customers
  • Interacted with customers to quickly handle escalated queries and complaints
  • Lead team of customer service representatives to ensure quality standards are met
  • Monitored daily operations of the customer service department including call volume metrics and quality assurance scores

Education

Associate - Criminal Justice

Maric college
Bakersfield

Skills

  • Shipping and Receiving
  • Inventory Management
  • Office Administration
  • Organization
  • Delegation
  • Observation
  • Logistics
  • Training
  • Automotive Parts
  • Adaptability and flexibility

LANGUAGES

Spanish
Intermediate

Timeline

DCS Operator Lead

Advance Auto Parts
07.2019 - 02.2025

Stock Room Associate

DD's Discount
04.2017 - 09.2019

Customer Service Manager

Info Place USA
10.2008 - 02.2010

Associate - Criminal Justice

Maric college
AMANDA MORALES