Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Morales

Glendale,CA

Summary

Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Ready to take on the next step of my development.

Overview

11
11
years of professional experience

Work History

Shift Leader

Starbucks
02.2022 - Current
  • Ensure the delivery of high quality products in a clean, safe and welcoming store
  • Confidently run shifts that create the Starbucks Experience for customers and partners
  • Handle all cash handling procedures
  • Follow all health and safety procedures
  • Perform daily store walks and temp logs
  • Complete inventory counts
  • Update play caller app
  • Coach baristas and explain the why behind it
  • Maintain lobby checks and bathroom checks
  • Perform check ins with baristas and make sure they’re in dress code
  • Running shifts with customers at our core
  • Solving problems in the moment
  • Creating the environment.

Barista

Target
12.2014 - 02.2022
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items.
  • Managed morning and evening rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Ground and packed coffee per customer orders.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Ordered pastry’s and sandwiches.
  • Ordered supplies based off par.
  • Completed station assessments.
  • Performed play caller role each shift.

Education

Some College (No Degree) -

Glendale Community College
Glendale, CA

Skills

  • Ability to direct the work of others
  • Ability to learn quickly
  • Ability to build relationships
  • Ability to work as part of a team
  • Strong interpersonal skills
  • Knowledge of roles and routines
  • Team Leadership
  • Speedy and efficient

Timeline

Shift Leader

Starbucks
02.2022 - Current

Barista

Target
12.2014 - 02.2022

Some College (No Degree) -

Glendale Community College

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