Amanda Morales
Cartersville,GA
Summary
Dynamic Front Desk Customer Service Representative with proven expertise at AICA Orthopedics in enhancing patient satisfaction through exceptional communication and professionalism. Skilled in appointment scheduling and data entry, I effectively managed high call volumes while fostering a welcoming environment, ensuring operational efficiency and strong patient relationships.
Overview
7
7
years of professional experience
Work History
Front Desk Customer Service Representative
AICA Orthopedics
08.2024 - Current
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Trained new staff on front desk protocols, improving team performance and service quality.
- Assisted in managing inventory of office supplies, contributing to operational efficiency.
- Developed strong relationships with guests, fostering a welcoming atmosphere and repeat visits.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Managed patient information accurately using electronic health record systems to streamline communication.
Front Desk Receptionist
RWJBH Primary Care of Eatontown
03.2022 - 07.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure patient satisfaction.
- Trained new front desk staff on office procedures, promoting consistency in operations and service quality.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduler/Call Center Representative
Seaview Orthopedics and Medical Associates
04.2019 - 08.2021
- Scheduled new and existing patients
- Monitor doctors schedule to ensure efficiency
- Learned and utilized scheduling software to manage appointments and resources effectively.
- Managed multi-line phone system, directing calls to appropriate departments for efficient communication.
- Coordinated communication between patients and healthcare providers, enhancing overall patient experience.
- Maintained confidentiality of patient records in compliance with HIPAA regulations, safeguarding sensitive information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06-2014
Skills
- Professionalism and courtesy
- Customer experience management
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Payment processing
- Customer data confidentiality
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Reliability
- Call center experience
Timeline
Front Desk Customer Service Representative
AICA Orthopedics
08.2024 - Current
Front Desk Receptionist
RWJBH Primary Care of Eatontown
03.2022 - 07.2024
Scheduler/Call Center Representative
Seaview Orthopedics and Medical Associates
04.2019 - 08.2021
High School Diploma -
Long Branch High School