Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA MORAWITZ

Homer,Alaska

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

State of Alaska
09.2015 - Current
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Managed office supplies inventory and placed orders when necessary
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Maintained database of client contact information with accuracy and attention to detail
  • Used Microsoft Office Suite and Adobe Acrobat to create and revise documents.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Built and maintained relationships with vendors and other external contacts.
  • Facilitated communication between different departments within the organization
  • Prepared documents for meetings including agendas, handouts and other materials
  • Provided cross-coverage support for other administrative personnel.
  • Created spreadsheets using formulas and functions to analyze datasets.
  • Coordinated travel arrangements for employees as needed while creating
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
  • Maintained timekeeping information and submitted and processed payroll.
  • Learned to operate new office technologies as were developed and implemented.
  • Maintained detailed records of all travel expenses, streamlining reimbursement processes for employees.
  • Assisted employees in resolving travel-related issues promptly
  • Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained up-to-date knowledge on industry-specific rules and regulations, serving as a reliable resource for colleagues seeking guidance.
  • Managed recordkeeping systems related to compliance activities ensuring easy access when needed.

Janitorial Contractor

Ahtna Global
08.2019 - Current
  • Enhanced cleanliness standards by implementing efficient cleaning techniques and procedures.
  • Assisted in reducing operational costs through proper inventory management and waste disposal practices.
  • Safeguarded building security through diligent adherence to entry protocols and monitoring facilities during off-hours periods.
  • Ensured compliance with local health codes by keeping all areas clean, sanitized, and properly maintained at all times.
  • Increased productivity levels among staff members by maintaining well-organized storage areas for easy access to necessary tools and supplies.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Created and updated monthly completion forms
  • Reduced the spread of germs and infections by thoroughly disinfecting high-touch surfaces daily.

Customer Service Representative

First National Bank of Alaska
08.2012 - 09.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and
    recommendations to customers.
  • Streamlined banking processes for increased efficiency and improved client experience.
  • Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
  • Contributed to the growth of the bank's customer base through effective cross-selling techniques and personalized service recommendations.
  • Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Utilized banking software programs to process electronic fund transfers to initiate wire transfers
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Educated customers about available services, products and bank resources.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.
  • Monitored and verified suspicious activity on customer accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Examined checks for endorsements and to verify other information, such as
    dates, bank names, identification of persons receiving payments and legality of
    documents.

Education

Master of Business Administration (M.B.A - Human Resources Management

University of Phoenix
Phoenix, AZ
2017

Bachelor of Arts - Classics/Art History

University of Arizona
Tucson, Arizona
12.2011

High School Diploma -

Homer High School
Homer, Alaska
05.2004

Skills

  • Spreadsheet Development
  • Word Processing
  • Travel Coordination
  • Telephone Reception
  • Microsoft Office proficiency
  • Multitude Computer Applications
  • Customer service
  • Confidentiality handling
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Travel arrangements
  • Verbal communication
  • Written communication

Certification

CPR/First Aid

Timeline

Janitorial Contractor

Ahtna Global
08.2019 - Current

Administrative Assistant

State of Alaska
09.2015 - Current

Customer Service Representative

First National Bank of Alaska
08.2012 - 09.2015

Master of Business Administration (M.B.A - Human Resources Management

University of Phoenix

Bachelor of Arts - Classics/Art History

University of Arizona

High School Diploma -

Homer High School

Similar Profiles

CREATE PROFILE
AMANDA MORAWITZ