Amanda Moreno
Fort Worth,TX
Summary
Seasoned Business Analyst offering 8 years of finance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
15
15
years of professional experience
Work History
RPA Business Analyst
Exeter Finance LLC
11.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Operations Analyst
GM Financial
09.2020 - 11.2021
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
Techinical Application Specialist
GM Financial
01.2019 - 09.2020
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Created manuals and published guidelines for proper use of systems.
Software Product Specialist
Childcare CRM
10.2018 - 01.2019
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with cross-functional teams to streamline product development processes.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Business Analyst
Bank of America
09.2016 - 10.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Operations Representative
Bank of America
09.2009 - 09.2016
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Enhanced team productivity by providing ongoing training, guidance, and support.
- Facilitated clear communication between team members vendors clients fostering a collaborative environment conducive success.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
Education
MBA - Business Administration
American InterContinental University
Schaumburg, IL06.2020
BBA - Business Administration
American InterContinental University
Schaumburg, IL06.2019
Skills
- Requirements Gathering
- User Acceptance Testing
- Business process improvement
- Microsoft Office Suite
- Project Management
- Stakeholder Management
- Software development life cycle
- Business Planning
- Agile Methodology
- Robotic Process Automation
- JIRA
- Documentation Management
Timeline
RPA Business Analyst
Exeter Finance LLC
11.2021 - Current
Operations Analyst
GM Financial
09.2020 - 11.2021
Techinical Application Specialist
GM Financial
01.2019 - 09.2020
Software Product Specialist
Childcare CRM
10.2018 - 01.2019
Business Analyst
Bank of America
09.2016 - 10.2018
Operations Representative
Bank of America
09.2009 - 09.2016
MBA - Business Administration
American InterContinental University
BBA - Business Administration
American InterContinental University
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