Summary
Overview
Work History
Skills
Languages
Timeline
CustomerServiceRepresentative
Amanda Moreno

Amanda Moreno

Hillside,NJ

Summary

Dedicated assistant manager with 5 years of experience skilled in managing multiple priorities to ensure smooth company operations. A communicative team leader with excellent time management and documentation abilities. Proficient in overseeing employee performance and adept at guiding and motivating new talent.

Overview

12
12
years of professional experience

Work History

Assistant Court Clerk

Town Of Tuxedo
08.2024 - 01.2025
  • Processed payments for fines and fees, maintained accurate drawers and issued receipts.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Reviewed court documents to process motions and pleadings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Collected court fees and fines and recorded amounts collected in SEI courtroom program.

Court Clerk

Village of Monroe Justice Court
03.2024 - 06.2024
  • Processed payments for fines and fees.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocol.

Assistant Manager

Tory Burch
03.2017 - 12.2023
  • Worked with the management team to implement the proper division of responsibilities
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Supervised operations team to support operational excellence and excellent customer service
  • Understood and followed oral and written directions.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed scheduling and inventory control.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Intern Trainee

Tory Burch
07.2023 - 08.2023


  • Worked with cross-functional teams to achieve daily tasks.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group project, working effectively with others.

Certified Nursing Assistant

Catskill Regional Medical Center Crmc
01.2015 - 12.2017
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Observed patient responses and input updates into the computer system
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
  • Offered emotional support to patients and family members
  • Turned and positioned patients to maintain comfort and minimize problems
  • Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices.

Auditor

Saks Fifth Avenue OFF 5TH
11.2012 - 01.2015
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.

Skills

  • Customer service
  • Planning and organization
  • Positive and friendly
  • Money handling abilities
  • Employee Scheduling
  • Employee Performance Evaluations
  • Task Delegation

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Assistant Court Clerk

Town Of Tuxedo
08.2024 - 01.2025

Court Clerk

Village of Monroe Justice Court
03.2024 - 06.2024

Intern Trainee

Tory Burch
07.2023 - 08.2023

Assistant Manager

Tory Burch
03.2017 - 12.2023

Certified Nursing Assistant

Catskill Regional Medical Center Crmc
01.2015 - 12.2017

Auditor

Saks Fifth Avenue OFF 5TH
11.2012 - 01.2015
Amanda Moreno