Amanda Moreno
LONG BEACH,CA
Summary
Dynamic Store Manager with extensive experience at In-N-Out Burger, excelling in customer service and team leadership. Proven track record in staff training and operational compliance, enhancing store performance and employee morale. Skilled in inventory management and cash handling, fostering a positive work environment while achieving high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
In N Out Burger
12.2021 - Current
- Oversaw daily operations to ensure compliance with quality, service, and cleanliness standards..
- Trained and mentored associates, shift people and shift leads on customer service techniques and operational procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Run Store meetings to boost associate morale, provide recognition and company information. Foster activities to enhance team work, communication, and critical thinking in the workplace.
- Performed and trained shift managers on the proper interview process.
- Developed training programs to improve associate morale and knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with upper management on strategic initiatives to enhance overall store performance.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Shift Manager
In-N-Out Burger
05.2017 - 12.2021
- Supervised associates and oversaw quality compliance with company standards for food, services and cleanliness.
- Worked closely with associates to schedule breaks and shifts to meet state regulations.
- Coached associates to optimize performance and motivate them toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with Store Manager on recruitment, training programs, and performance evaluations of associates and shift managers.
- Assisted the Store Manager with the needs of their store whether it be raising morale, getting into the OSM program, training, cleanliness routines, and drive thru operation efficiency.
Associate
In-N-Out Burger
07.2009 - 05.2017
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register, ensuring accurate transactions and balanced cash drawers.
- Assisted with training new associates on company policies and procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Implemented best practices for food safety and sanitation compliance standards.
- Worked multiple positions including grill cook, board, fries, drive windows.
Education
No Degree - Business
California State University, Long Beach
Long Beach, CA05-2027
No Degree - Business
Cypress College
Cypress, CA05-2026
Skills
- Customer service
- Inventory management
- Staff training, hiring and supervision
- Team leadership
- Operational compliance
- Cash handling
- Store operations
- Communication skills
- Problem-solving
- Multitasking and organization
- Friendly and positive
- POS systems
- Goals and performance
Timeline
Store Manager
In N Out Burger
12.2021 - Current
Shift Manager
In-N-Out Burger
05.2017 - 12.2021
Associate
In-N-Out Burger
07.2009 - 05.2017
No Degree - Business
California State University, Long Beach
No Degree - Business
Cypress College