Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Morgan

Portland,CT

Summary

Hardworking healthcare professional knowledgeable about insurance standards, patient finances and available resources. Works well in a fast paced environment, while being able to accomplish company goals and providing excellent customer service. Proficient at developing solutions that meet diverse needs.

Overview

12
12
years of professional experience

Work History

Customer Financial Support

Middlesex Health
Middletown, CT
12.2020 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Responsible for the accurate and timely fulfillment of all patient billing requests, disputes or inquiries.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.

Financial Counselor

MidState Medical Center
Meriden, CT
06.2010 - 01.2021
  • Updated accounts with latest patient, payment and insurance information.
  • Discussed financial and insurance options with patients.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Trained junior staff on office procedures and regulatory requirements.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Verified insurance benefits, processed payments and issued receipts.
  • Collected demographic and insurance information from patients.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Bachelor of Science - Marketing

Central Connecticut State University
New Britain, CT
12.2008

High School Diploma -

Newington High School
Newington, CT
06.2004

Skills

  • Account management and updating
  • Proficient in Epic Hyperspace, MS Office
  • Financial advice
  • Telephone etiquette
  • Insurance Verification
  • Medical terminology
  • Data entry expertise

Timeline

Customer Financial Support

Middlesex Health
12.2020 - Current

Financial Counselor

MidState Medical Center
06.2010 - 01.2021

Bachelor of Science - Marketing

Central Connecticut State University

High School Diploma -

Newington High School

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