Amanda Morgan
Morganton,North Carolina
Summary
I desire a highly rewarding career where I can utilize my skills and knowledge to help the company and my coworkers be successful.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Inventory Associate
Broughton Hospital
06.2023 - Current
- Complete and maintain physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Assist all departments in obtaining parts and supplies needed for different work orders.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Perform safety checks on certain equipment monthly.
Sales and Logistics
R & R Iron Works
08.2021 - 01.2023
- Collaborated closely with Production Planners to ensure material availability for scheduled production runs, avoiding the risk of costly delays.
- Increased accuracy of inventory records with regular audits, resulting in better stock control and reduced waste.
- Maintaining accurate records on paper and in quickbooks for customer orders and deliveries.
- Coordinated transportation activities effectively to expedite deliveries while minimizing costs associated with freight charges.
- Daily office duties of corresponding with a high volume of customers in person and on the phone.
Skilled Laborer
Picture Source Somerset Studio
11.2020 - 08.2021
- Prepared job by removing debris and setting up materials and tools.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Performed quality control, packing and shipping duties as required.
Waitstaff /Bartender
Mimosa Hills Golf Club
Morganton, NC
03.2017 - 11.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Cashier
McDowell Technical Community College Cafe
03.2016 - 03.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products and entrees sold throughout cafe.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Shift Supervisor
Burke County 911Communications
04.2014 - 01.2015
- Supervised a team of 10-14 employees, whom along with myself were responsible for incoming 911 emergency calls, administrative calls, radio traffic incoming and outgoing to all emergency responders in calm and extremely high stress situations.
- Responsible for confidential information on several different levels.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved callers complaints and issues and offered thoughtful solutions to maintain callers satisfaction.
- Enforced company policies and regulations with employees.
- Responded to and resolved callers and employees questions and concerns.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Lead Telecommunicator
Morganton Public Safety
03.2008 - 04.2014
- Diagnosed and resolved complex integrated caller issues for implementation.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Maintained documentation for telecommunication systems, equipment inventory and safety plans.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Collaborated with team members to develop strategies for improving overall telecommunicator performance, resulting in increased response effectiveness.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
- Assisted in the training of new telecommunicators, sharing expertise on best practices for successful call management and dispatching procedures.
Substitute Teacher, K-5
Burke County Public Schools
09.2006 - 01.2008
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Education
Cosmetology
McDowell Technical Community College
54 College Dr. Marion, NC03.2016
High School Diploma -
Freedom High School
511 Independence Blvd. Morganton, N.C.06.1999
Skills
- Ability to endure high stress
- Customer Support
- Attention to Detail
- Audit Processes
- MS Office
- Logistics Coordination
- Safety Compliance
- Time Management
- Customer Service
- Organizational Skills
- Problem Solving
- Records Management
Timeline
Inventory Associate
Broughton Hospital
06.2023 - Current
Sales and Logistics
R & R Iron Works
08.2021 - 01.2023
Skilled Laborer
Picture Source Somerset Studio
11.2020 - 08.2021
Waitstaff /Bartender
Mimosa Hills Golf Club
03.2017 - 11.2017
Customer Service Cashier
McDowell Technical Community College Cafe
03.2016 - 03.2017
Shift Supervisor
Burke County 911Communications
04.2014 - 01.2015
Lead Telecommunicator
Morganton Public Safety
03.2008 - 04.2014
Substitute Teacher, K-5
Burke County Public Schools
09.2006 - 01.2008
Cosmetology
McDowell Technical Community College
High School Diploma -
Freedom High School