Amanda Morgan
Locust Grove,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Patient Liaison
Truffles Aesthetics
05.2023 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collaborated with interdisciplinary teams to optimize patient outcomes during their hospital stay.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
Patient Care Representative
Ear, Nose and Throat Institute
06.2022 - 05.2023
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Answered incoming calls, scheduled appointments and filed medical records.
Cashier
Sebo, LLC
01.2017 - 01.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reduced processing errors by meticulously following transaction procedures.
Patient Care Representative
Roswell Pediatric Center
09.2021 - 06.2022
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
Administrative Assistant
Allied Crawford Steel
Mableton , GA
05.2016 - 05.2018
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Account Manager
Allied Crawford Steel
Mableton , GA
05.2017 - 01.2018
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Accounts Payable Clerk
ApolloMD Physician Partners
Atlanta , GA
08.2014 - 05.2016
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Evaluated financial records to detect errors and discrepancies.
- Registered transactions and data on accounting database to track history and safeguard information.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
Customer Service Supervisor
Kroger
Powder Springs , GA
06.2009 - 11.2014
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
No Degree - Basic Education
R. L. Osborne High School
Marietta, GA 05.2001 -
Skills
Data entry proficiency
Timeline
Patient Liaison
Truffles Aesthetics
05.2023 - 08.2024
Patient Care Representative
Ear, Nose and Throat Institute
06.2022 - 05.2023
Patient Care Representative
Roswell Pediatric Center
09.2021 - 06.2022
Account Manager
Allied Crawford Steel
05.2017 - 01.2018
Cashier
Sebo, LLC
01.2017 - 01.2023
Administrative Assistant
Allied Crawford Steel
05.2016 - 05.2018
Accounts Payable Clerk
ApolloMD Physician Partners
08.2014 - 05.2016
Customer Service Supervisor
Kroger
06.2009 - 11.2014
No Degree - Basic Education
R. L. Osborne High School
05.2001 -
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