Versatile manager with expertise in coordinating diverse teams and overseeing complex projects. Demonstrates strong skills in strategic planning and operational improvement, consistently enhancing efficiency and productivity while upholding high-quality standards. Proven track record of implementing innovative solutions that drive positive organizational change. Committed to fostering collaborative environments and adhering to ethical practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graphics Designer
Tommy John's Tailgate
San Antonio
01.2025 - Current
Developed and implemented marketing campaigns to increase customer engagement.
Assisted in developing and maintaining brand style guides to ensure consistency across all company materials.
Submitted design ideas to plan projects with customers and managers.
Reviewed final layouts, making improvements and suggestions as needed.
Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
Worked with customers to present mockups and collect information for adjustments.
Developed innovative visual concepts to support marketing campaigns.
Manager
Tommy John's Tailgate
San Antonio
10.2024 - Current
Managed inventory levels to meet demand without overstocking, reducing waste.
Monitored staff performance and addressed issues.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with regulatory requirements and industry standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Property and Casualty Insurance Agent
USAA
San Antonio
11.2023 - 11.2024
Contacted underwriters and submitted forms to obtain binder coverage.
Advised clients on how to minimize losses through proper maintenance of their properties.
Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients.
Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
Ensured compliance with applicable state laws governing the sale of property and casualty insurance products.
General Manager of Operations
Big Frog Custom T-shirts and more
San Antonio
04.2021 - 11.2023
Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
Submitted design ideas to plan projects with customers and managers.
Reviewed final layouts, making improvements and suggestions as needed.
Presented design concepts to stakeholders, articulating design choices and revisions as needed.
Negotiated contracts with vendors for goods or services needed by the organization.
Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Managed scheduling, training and inventory control.
Education
Some College (No Degree) - Associates
Alamo Community College
Kerrville, TX
Skills
Graphic design
Brand management
Marketing strategy
Collaboration skills
Project management
Time management
Attention to detail
Creative problem solving
Effective communication
Accomplishments
Quality Assurance Bronze Award Winner, USAA 04/01/24