Amanda Morrell
Glendale,AZ
Overview
11
11
years of professional experience
Work History
Direct Support Professional Caregiver
Arizona MENTOR
03.2019 - Current
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
- Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in the caregiving process.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
General Manager
Burger King
10.2012 - 01.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cleaner
ABM Industries
09.2017 - 01.2018
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Direct Support Professional Caregiver
Valley Life
04.2016 - 01.2018
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
Sales
Clear Sky Carwash
02.2016 - 02.2017
- Utilized sales techniques to build customer interest and close sales.
- Developed sales strategies to increase sales of insurance policies.
- Worked with sales department to develop sales strategies and techniques.
- Pursued additional sales opportunities within current customer base to expand sales.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Utilized persuasive sales techniques to convert leads into sales.
- Gathered and prepared sales materials in preparation for sales meetings.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2014
Skills
- Emotional Support
- Personal Hygiene Assistance
- Meal Preparation
- Disability Awareness
- Patient Care
- Active Listening
- Self-Advocacy Support
- Physical Assistance
- Confidentiality Maintenance
- Behavior Management
- Time Management
- First Aid and CPR
- Effective Communication
- Empathy and Compassion
- Problem Solving
- Decision Making
- Nutrition Monitoring
- Medication Administration
- Stress Management
- Conflict Resolution
- Crisis Intervention
- Mobility Assistance
- Care Plan Adherence
- Basic Housekeeping
- Incident Reporting
- Behavioral Management
Timeline
Direct Support Professional Caregiver
Arizona MENTOR
03.2019 - Current
Cleaner
ABM Industries
09.2017 - 01.2018
Direct Support Professional Caregiver
Valley Life
04.2016 - 01.2018
Sales
Clear Sky Carwash
02.2016 - 02.2017
General Manager
Burger King
10.2012 - 01.2021
High School Diploma -
Independence High School