Amanda Morris

Manage and maintain physical and virtual infrastructure, including high availability systems, Public Safety systems, SCADA systems, Disaster Recovery systems, and online payment systems. Assist with maintaining city databases. Provide support for and administer company network. Provide day-to-day support and maintenance to all end-user systems and cloud applications. Provide day-to-day support for VOIP system. Provide support to all Public Safety mobile and wireless devices. Manage all Apple devices through JAMF. Manage assigned projects. Provide IT support and administration to users and other department personnel. Administer and maintain end-user accounts, permissions, and access rights through Active Directory. Maintain helpdesk support systems. Provide guidance to helpdesk administrators. Provide streaming A/V support for bimonthly commission meetings. Perform email and other data searches. Facilitate Open Records Requests.

Responded to help desk tickets via Lansweeper help desk platform; responded to non-ticketed assistance requests via email and phone; resolved hardware and software issues, network issues, and city surveillance/camera system issues; removed old hardware at end-of-life and replaced with new hardware; transferred user files as requested; managed end-user hardware, including desktops and both Windows and Mac laptops; created training documentation for end-users; assisted with end-user mobile phone issues; onboarded new employees, creating new user accounts across multiple platforms; trained end-users as needed; supported Zoom meetings for multiple departments; provided audio/video support for the Board of Commissioners and the Planning & Zoning Board; edited and posted recorded commission meetings to organization YouTube channel; migrated print server from previous to current organizational domain; oversaw EOL replacement of 50+ printers and facilitated go-live for replacements; wrote Powershell scripts to assist in administration of new printers and modified group policies as necessary; assisted Senior Systems Administrator with separation of AD OUs, modifying Active Directory and Group Policy as necessary.

Responded to help desk requests, emails, and phone calls from assigned schools' end-users; resolved hardware and software issues; assisted with resolution of wired and wireless network issues; resolved classroom surveillance system issues; removed old hardware at end-of-life and installed new hardware; backed-up user files as needed; managed end-user hardware, including desktops, Windows and Mac laptops, and Chromebooks; created training documentation for end-users; assisted with end-user mobile phone issues; trained end-users as needed.