Amanda Morris
Orange Park,FL
Summary
Accomplished Report Specialist at The IMA Group, adept in Business Intelligence and critical thinking, significantly enhanced team performance. Leveraged Microsoft Suite for data analysis, driving strategic decisions. Excelled in customer service at The Home Depot, boosting efficiency through operational best practices. Proven leadership as Lead Teacher, fostering student and staff development.
Overview
11
11
years of professional experience
Work History
Report Specialist
The IMA Group
2021.11 - 2024.09
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created and distributed reports for data collection and analysis.
- Established and managed relationships with external data providers and research vendors.
- Utilized specialized software to capture and process data.
Customer Service Representative
The Home Depot
2017.10 - 2021.11
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
Lead Teacher
Kids R Kids Learning Academy of League City
2014.01 - 2017.09
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
GED -
Gateway Community And Technical College
Covington, KY06.2008
Skills
- Data Interpretation
- Business Intelligence
- Microsoft Excel
- Document Control
- Knowledge management
- Problem Resolution
- Call center experience
- Administrative Support
- Critical Thinking
Timeline
Report Specialist
The IMA Group
2021.11 - 2024.09
Customer Service Representative
The Home Depot
2017.10 - 2021.11
Lead Teacher
Kids R Kids Learning Academy of League City
2014.01 - 2017.09
GED -
Gateway Community And Technical College
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