Amanda Morris
Dallas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
General Manager
Taco Bell
08.2022 - Current
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Taco Bell
03.2021 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
General Manager
Taco Bell
03.2021 - 08.2022
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
District Manager
Taco Bell
10.2018 - 03.2021
- Built positive and productive relationships with store and field leadership.
- Supervised 6 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained staff during demonstrations, meetings, conferences and workshops.
General Manager
Taco Bell
01.2014 - 10.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager
Taco Bell
05.2012 - 01.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Team Member
Taco Bell
04.2010 - 05.2012
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
Education
High School Diploma -
Morrison Campus
06.2010
Skills
- Hiring and Onboarding
- Administrative Management
- Focus and Follow-Through
- Financial Statement Review
- Problem Anticipation and Resolution
- Originality and Creativity
- Policy Development and Enforcement
- Management Training
- P&L Responsibility
- Supervision and Training
- Food Safety and Quality
- Cash Register Operations
- Guest Satisfaction
- Leadership and team building
- Effective leader
- Time management
- Training and coaching
- Relationship building
- Inventory control
- Employee scheduling
- Verbal and written communication
- Consistently meet goals
- Performance evaluations
Timeline
General Manager
Taco Bell
08.2022 - Current
General Manager
Taco Bell
03.2021 - Current
General Manager
Taco Bell
03.2021 - 08.2022
District Manager
Taco Bell
10.2018 - 03.2021
General Manager
Taco Bell
01.2014 - 10.2018
Assistant Manager
Taco Bell
05.2012 - 01.2014
Team Member
Taco Bell
04.2010 - 05.2012
High School Diploma -
Morrison Campus