Dynamic Parts Administrator with a proven track record at Demontrond Automotive Group, excelling in logistics support and customer relations. Recognized for meticulous attention to detail and effective communication, I consistently enhance operational efficiency and foster positive team collaboration. Committed to delivering exceptional service and driving results in fast-paced environments.
Hi, I’m
Amanda Morrison
Conroe,TX
Summary
Overview
15
years of professional experience
Work History
Demontrond Automotive GroupHOUSTON, TX
Parts Administrator
09.2014 - Current
Job overview
- Managed parts inventory and ensured accurate stock levels for efficient operations.
- Processed orders and coordinated timely delivery of automotive parts to service departments.
- Assisted in maintaining organized storage systems for quick access to parts and supplies.
- Collaborated with vendors to source high-quality parts, ensuring compliance with company standards.
- Utilized inventory management software to track parts usage and streamline ordering processes.
- Conducted regular audits of inventory for all 3 car lines to identify discrepancies and implement corrective measures.
- Performed data entry tasks on all 3 car lines to maintain updated records in the inventory management software system.
- Coordinated logistics for inbound shipments, reducing transit time and transportation costs.
- Assisted technicians for all 3 car lines in identifying required parts, expediting repair processes and minimizing downtime.
- Maintained an organized storage system for easy retrieval of parts and faster order fulfillment.
- Administered returns processing efficiently while adhering to company guidelines.
- Managed relationships with suppliers to ensure timely deliveries and competitive pricing.
- Resolved customer inquiries with prompt communication, resulting in improved customer satisfaction.
- Streamlined parts ordering process for increased efficiency and reduced delivery times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Texas Auto Brokers
Customer Service Representative
08.2010 - 09.2014
Job overview
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication
- Audit new customers contracts and paperwork to verify accuracy and compliance of personal information. Also the privacy of customers information.
- Finalize the completed contracts and credit applications with all corresponding documents.
- Answered and managed incoming and outgoing calls while recording accurate messages
- Reviewed collection reports to determine the status, of outstanding balances and collected amounts owed
- Managed multiple lines with the team on different customer relations.
- All 4 years I was constantly willing to learn and take on new task to help the team success
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Concordia Lutheran High School Tomball, TX
High School Diploma from Basic
05.1999
University Overview
Skills
- Shipping and receiving
- Warehouse operations
- Purchase orders
- Invoicing and billing
- Returns processing
- Customer service
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Reliability
- Computer skills
- Organizational skills
- MS office
- Verbal and written communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Timeline
Parts Administrator
Demontrond Automotive Group
09.2014 - Current
Customer Service Representative
Texas Auto Brokers
08.2010 - 09.2014
Concordia Lutheran High School
High School Diploma from Basic
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