Amanda Morrow
Humble,Texas
Summary
A focused leader, with 3+ years of retail management experience and 4 years of retail associate experience. Recognized for providing employees clear guidelines and targeted goals, possessing strong interpersonal skills, and providing exceptional service. Highly motivated, team player, skilled in resolving customer challenges and driving sales. Offering high responsibility, integrity and commitment to team and business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Typo
Houston, TX
07.2019 - 09.2019
- Assisted average of 40-70 people per day, by helping store guests find product, giving instruction on product usage, and using up-selling techniques to maximize profitability
- Placed proper signage on sales floor according to store promotions and general marketing policies
- Arranged product on sales floor, based off store's visual merchandise updates
- Helped increase store's overall KPI's, by setting daily sales goals for associates and myself
- Utilized many multitasking strengths, in order to open and close store in timely manner
- Successfully managed cash in registers to ensure there were no variances
- Prepared deposits with absolutely no discrepancies and verifying all reporting forms for compliance
- Assisted store manager and assistant manager, with specific duties, such as receiving stock and writing off damaged product
- Reporting all KPI's to area manager
Assistant Manager
ShowBiz Cinemas
Houston, TX
05.2019 - 06.2019
- Trained team of 12 to deliver outstanding customer service
- Supported all floor operations to ensure steady guest flow
- Delegated specific tasks to crew members, in order to clean theaters on time
- Addressed guest concerns, and resolved ticket purchase issues
- Counted registers, and documented any discrepancies
- Received invoices in theater's inventory database
- Monitored payroll, to reduce daily costs based off guest attendance
- Counted inventory daily, to report any losses
- Evaluated employee performance and developed improvement plans
HR Manager
AMC Theatres
Humble, TX
03.2017 - 02.2019
- Overseen training and development for 50+ employees
- Monitored and managed theater inventory, successfully reducing variances in stock
- Strategically placing food and beverage orders to reduce costs and prevent over stock
- Strategically scheduled crew to cut payroll costs for year
- Arranged employee evaluations and interviews for crew members and followed through with all hiring and termination practices, according to AMC policies
- Planned and executed employee sales competitions, which maximized employee morale, and reduced turnover
- Ensured positive results by crew coaching, guest connections, and setting sales goals
- Audited all daily/nightly paperwork according to companies standardized filing system, addressed all memos, damage reports, and ensured compliance on marketing tasks
- Overseen tasks of supervisors, such as allocating movies to proper theaters, cash handling, and verifying shift reconciling reports
- Answered 15+ phone calls per shift
- Responded to 10+ emails per shift
Sales Supervisor
Spencer's Gifts
Humble, TX
11.2015 - 08.2016
- Assisted average of 25-70 guests daily
- Monitored KPI's to ensure maximum profitability
- Counted register for opening and closing shifts
- Prepared deposits, for drop-off at bank
- Assisted in reducing store shrink numbers, resulting in being removed from list of target theft stores
- Stayed aware of all sales and promotions, policies of payment and exchanges, and security practices
- Assisted store manager and assistant manager with various tasks, to be completed in time efficient manner
- Gained marketing experience by posting promotional signage and policies according to company preference
- Opened and closed store alone on many occasions
Stocker
McClain's Food Mart
Shepherd, TX
03.2015 - 11.2015
- Frequently lifted 50+ pounds
- Sorted and pushed out large quantities of product to proper locations
- Overseen 8 isles of store with perishable goods
- Rotated and faced product
- Assisted customers with various tasks to help appreciate their shopping experience
- Updated signage to reflect new pricing or temporary promotional strategies
- Monitored work space to ensure that it was neat, orderly and safe
- Palletized merchandise for easy movement to sales floor locations
- Properly disposed of debris and box packaging
Valet/Greeter
Towne-park
Kingwood, TX
02.2013 - 12.2014
- Parked 10-50 cars daily
- Running and driving in many different weather conditions, while under vast amounts of pressure
- Handling clients and patients with utmost care
- Effectively communicating with hospital employees and team members
- Admitted emergency room patients into hospital
- Guided patients and visitors to proper location
- Actively listening and engaging with majority of people to enter hospital
Customer Service Representative
Wal- Mart
Cleveland, TX
07.2012 - 12.2012
- Responsible for handling customer transactions
- Exhibited exceptional customer service skills
- Worked hastily in peak hours
- Handled large cash transactions and Money-Gram orders
- Maintained and cleaned work environment
- Reviewed customer data to assess current issues and determine potential solutions
Education
Some College (No Degree) -
Lone Star College System
Houston, TX2022
Skills
- Operations management
- Proficiency in cash handling
- Goal- oriented
- Inventory management
- Human Resources and Administration
- Security and loss prevention
- Customer service skills
- Marketing
- Multi-tasking skills
- Reporting
- Training and development
- Team leadership
- Retail sales
- Employee scheduling
- Leadership development
- Basic clerical knowledge
- Proficient in MS Office
Accomplishments
- Reliably communicated policies, procedures, and updates to associates
- Managed and directed a staff of 40+ members
- Scheduled staff accordingly to save payroll dollars
- Strategically placed food and beverage orders to stay within location budget
- TABC certified
- Food Manager Protection Certification
Certification
- SafeServ certification: Food Protection Manager
Timeline
Key Holder
Typo
07.2019 - 09.2019
Assistant Manager
ShowBiz Cinemas
05.2019 - 06.2019
HR Manager
AMC Theatres
03.2017 - 02.2019
Sales Supervisor
Spencer's Gifts
11.2015 - 08.2016
Stocker
McClain's Food Mart
03.2015 - 11.2015
Valet/Greeter
Towne-park
02.2013 - 12.2014
Customer Service Representative
Wal- Mart
07.2012 - 12.2012
Some College (No Degree) -
Lone Star College System
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