Amanda Mozuch
Fayette City,PA
Summary
Proven Order Entry Specialist at Dnpribbons, adept in CRM software and sales support, I excel in streamlining operations and enhancing customer satisfaction. With a knack for work prioritization and a typing speed that surpasses expectations, my role significantly improved order accuracy and customer service efficiency, fostering repeat business and positive feedback at Olive Garden.
Overview
3
3
years of professional experience
Work History
Order Entry Specialist
Dnpribbons
Mt Pleasant, PA
10.2023 - Current
- Responded to customer inquiries regarding order status and shipment tracking details.
- Researched discrepancies between customer purchase orders and invoices.
- Verified product availability, pricing, and shipping information prior to order entry.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
Server
Olive Garden
Pleasant Hill, PA
08.2021 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees to perform duties.
- Greeted guests and provided menus.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared drinks according to standard recipes.
Office Clerk
Yellow Freight
McKees Rocks, PA
10.2022 - 07.2023
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported the planning and execution of corporate events and meetings.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Completed and mailed contracts, invoices or checks.
- Facilitated internal communication by distributing memos and announcements.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored and directed work of lower-level clerks.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Scanned documents into computer system for storage purposes.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Directed clients and guests to correct departments, rooms, and staff members.
Education
High School Diploma -
Yough Sr High
Herminie, PA06-1998
Skills
- Typing speed
- Deadline oriented
- Sales support
- Work prioritization
- Record maintenance
- CRM software
Timeline
Order Entry Specialist
Dnpribbons
10.2023 - Current
Office Clerk
Yellow Freight
10.2022 - 07.2023
Server
Olive Garden
08.2021 - Current
High School Diploma -
Yough Sr High