Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Muhleisen

Fayetteville

Summary

I have developed excellent customer service skills through various positions over the years. I am a reliable and enthusiastic person who has a deep love of serving others. I am dedicated to providing outstanding customer service with a focus on client education, compassion and empathy.

Overview

14
14
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
08.2024 - Current
  • Triage pets ensuring accurate history.
  • Providing animal care, medication administration, and treatments under supervision of DVM.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.

Pet Caregiver

Independent Petsitter Rover.com
06.2021 - Current
  • Enhanced pet owners'' satisfaction by providing personalized and attentive care to their pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Certified Veterinary Assistant

Animal Amour Veterinary Hospital And Pet Lodge
08.2020 - 08.2021
  • Managed inventory and ordering of hospital supplies and medications.
  • Administered treatments and immunizations as directed by the veterinarian.
  • Trained new staff on office procedures and requirements.
  • Answered phone inquiries from clients regarding questions, appointments, and services.
  • Provided emotional support to clients during difficult times.
  • Offered every owner exceptional customer service as well as top-notch care to every animal.

Certified Veterinary Assistant

Locust Grove Veterinary Clinic
06.2018 - 06.2019
  • Answered calls from clients and set up appointments for exams and surgeries.
  • Reviewed pet records during visits and recorded all important data.
  • Increased client satisfaction with thorough education on preventative care measures such as vaccinations, parasite control, and dental care.
  • Prevented potential medication errors by carefully reviewing prescription instructions before dispensing medications to clients.
  • Provided exceptional customer service to clients while managing scheduling, billing, and records management.

Master Merchandiser

Footprint Solutions
07.2017 - 11.2018
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Assisted retail customers by managing and displaying products according to company standards.
  • Implemented plan-o-gram updates, cut-ins, updated pricing and signage, stocked displays and shelves with products.
  • Completed surveys, audits, build displays, and assisted in store remodels

Postmaster Relief

United States Postal Service, USPS
10.2013 - 11.2014
  • Assisted customers in determining proper postal service to align with individual needs.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.

Client Service Representative

Perinton Veterinary Hospital
09.2011 - 11.2012
  • Answered calls from clients to schedule appointments and take medication refill requests.
  • Greeted every client while maintaining a clean and organized waiting and reception area.
  • Assisted in daily office tasks such as maintaining and preparing medical charts, processing payments, and filling medication requests.

Education

Associate of Applied Science - Human Services

Finger Lakes Community College
Canandaigua, NY
05.1999

Certificate - Veterinary Assistant

PennFoster
06.2013

Skills

  • Client communication
  • Call triage
  • Teamwork and collaboration
  • Medical recordkeeping
  • Telephone etiquette
  • Prioritization

Timeline

Veterinary Assistant

Banfield Pet Hospital
08.2024 - Current

Pet Caregiver

Independent Petsitter Rover.com
06.2021 - Current

Certified Veterinary Assistant

Animal Amour Veterinary Hospital And Pet Lodge
08.2020 - 08.2021

Certified Veterinary Assistant

Locust Grove Veterinary Clinic
06.2018 - 06.2019

Master Merchandiser

Footprint Solutions
07.2017 - 11.2018

Postmaster Relief

United States Postal Service, USPS
10.2013 - 11.2014

Client Service Representative

Perinton Veterinary Hospital
09.2011 - 11.2012

Certificate - Veterinary Assistant

PennFoster

Associate of Applied Science - Human Services

Finger Lakes Community College

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