AMANDA MULDOON
Fort Wayne,IN
Summary
Strategic business analyst and project manager with nearly 20 years experience leading projects, processes, and managing organization wide initiatives. Successful background maintaining efficient servicing systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced business analyst with diagnostics procedure expertise and in-depth technical experience. Experienced project leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning and deployment.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Member Services Analyst
3Rivers Federal Credit Union
Fort Wayne, IN
11.2020 - Current
- Conducts root cause analysis to alleviate issues and ensure servicing structures remain responsive to needs of membership.
- Develops flowcharts and diagrams to describe and lay out logical operational steps.
- Coordinates support responses to member issues, verifying closure of all concerns and correction of all deficiencies.
Account Management & Support Manager
3Rivers Federal Credit Union
Fort Wayne, IN
09.2013 - 11.2020
- Combined well-rounded operations experience with people talents to blend deposit account management with business needs and deliver effective and productive servicing structure.
Internal Operations Process Manager
3Rivers Federal Credit Union
Fort Wayne, IN
05.2010 - 09.2013
- Devised, deployed and monitored processes and new technology to boost long-term business success and increase profit levels.
- Uncovered connections between systems, processes, employees and business structures.
Records Administrator
3Rivers Federal Credit Union
Fort Wayne, IN
11.2008 - 05.2010
- Created and implemented compliant Records Management Program across organization.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
Branch Service Manager
3Rivers Federal Credit Union
Fort Wayne, IN
08.2002 - 11.2008
- Responsible for managing service delivery to members and supervising day-to-day service and operation functions within branch.
Education
Bachelor of Science - Management
Indiana Wesleyan University
Marion, IN 10.2014 - 12.2018
Skills
Strategic Leadership
undefinedAffiliations
- Greater Fort Wayne Investor Growth Committee, Committee Member, 2021-Present
- Advancing Voices of Women, Board Member, 2020-Present
- The Policy Circle Indiana State Leadership Council, Committee Chair, 2018-Present
- Habitat for Humanity ReStore Your Passion Committee, Committee Member, 2018-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional Development
- Richard G. Lugar Excellence in Public Service Series, Class of 2021
- Greater Fort Wayne - Leadership 2.0, Class of 2020
- Bowen Institute on Political Participation, Class of 2019
- Greater Fort Wayne - Leadership Fort Wayne, Class of 2018
- NAFCU Management Institute, Class of 2015
Timeline
Member Services Analyst
3Rivers Federal Credit Union
11.2020 - Current
Bachelor of Science - Management
Indiana Wesleyan University
10.2014 - 12.2018
Account Management & Support Manager
3Rivers Federal Credit Union
09.2013 - 11.2020
Internal Operations Process Manager
3Rivers Federal Credit Union
05.2010 - 09.2013
Records Administrator
3Rivers Federal Credit Union
11.2008 - 05.2010
Branch Service Manager
3Rivers Federal Credit Union
08.2002 - 11.2008
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