Amanda Muller
GASTON,SC
Summary
Dedicated professional specializing in inmate management and security protocols. Expertise in risk assessment with a track record of enhancing safety measures. Proven ability to ensure compliance and contribute to a secure environment.
Overview
24
24
years of professional experience
Work History
Custody Officer
Recovery Solutions
Columbia, SC
02.2026 - 07.2026
- Conducted daily security checks to ensure safety and account for all inmates.
- Performed regular safety inspections of premises and equipment to mitigate risks.
- Collaborated with team members to enhance safety protocols and maintain a secure environment.
- Escorted individuals through secure areas while providing protection against escape attempts or assaults.
- Ensured that all inmates followed established rules and regulations while in custody.
- Utilized effective communication skills when interacting with both inmates and staff members.
- Facilitated communication between clients and staff during sessions.
- Assisted with documentation of client interactions and incidents.
- Reported any suspicious activities to senior staff immediately.
Assistant Manager
Dunkin' Brands
Lexington, SC
03.2025 - 02.2026
- Trained team members on customer service standards and product knowledge for improved service.
- Managed customer service inquiries and complaints promptly to uphold service standards.
- Resolved customer inquiries and issues to enhance brand experience.
- Supervised daily operations, including shift scheduling and duty assignments, to ensure team efficiency.
- Assigned tasks to team members to optimize workflow, setting priorities and goals.
- Supported financial transactions and cash handling procedures during busy shifts effectively.
- Ensured compliance with health and safety regulations in store operations consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Site Supervisor
Allied Universal Security Services
Columbia, SC
07.2020 - 03.2025
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Supervised daily security operations and ensured compliance with protocols.
- Coordinated staff scheduling and managed shift assignments to ensure adequate security coverage.
- Conducted regular site inspections to identify potential safety hazards.
- Trained new security officers on procedures and emergency response protocols.
- Implemented tailored security measures based on site assessments and client requirements.
- Established and maintained close working relationships with staff, clients and vendors.
- Communicated daily progress and incident reports to clients and corporate offices.
- Communicated with clients to address concerns and enhance overall satisfaction.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
EMS Driver
Reginal Ambulance Services
Lexington, SC
07.2018 - 07.2020
- Operated emergency vehicles to transport patients safely to medical facilities.
- Coordinated with medical staff for efficient patient pick-up and drop-off.
- Assisted patients with safe boarding and disembarking from ambulance.
- Adhered to safety protocols during high-stress situations and emergencies.
- Maintained vehicle cleanliness and ensured readiness for emergency calls.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Transported clients between designated locations, ensuring timely arrivals at destinations.
Picker
Amazon
West Columbia, South Carolina
01.2015 - 07.2018
- Picked products from designated locations and transferred to processing areas using various tools.
- Operated handheld scanners to locate and retrieve items efficiently.
- Utilized RF scanners to scan products accurately and efficiently.
- Fulfilled orders promptly to meet challenging daily objectives.
- Adapted quickly to changing priorities in a fast-paced warehouse setting.
- Maintained cleanliness and orderliness of workstations throughout shifts.
- Lifted heavy objects using proper techniques to ensure safety. using proper lifting techniques to avoid personal injuries.
- Confirmed items picked by accurately keying codes into the system.
Assistant Manager
Waffle House
Cayce, South Carolina
02.2002 - 09.2011
- Supervised daily operations, managing shift schedules and duty assignments.
- Trained team members on customer service standards and product knowledge for improved service.
- Resolved customer inquiries and issues, enhancing overall brand experience.
- Delegated tasks to staff, establishing priorities and setting clear goals.
- Supported financial transactions and cash handling procedures during busy shifts effectively.
- Ensured compliance with health and safety regulations in store operations consistently.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Education
Some College (No Degree) - Human Services
Midlands Technical College
West Columbia, SCSkills
- Inmate management
- Security protocols
- Risk assessment
- Emergency response
- Incident reporting
- Team leadership
- Conflict resolution
Timeline
Custody Officer
Recovery Solutions
02.2026 - 07.2026
Assistant Manager
Dunkin' Brands
03.2025 - 02.2026
Site Supervisor
Allied Universal Security Services
07.2020 - 03.2025
EMS Driver
Reginal Ambulance Services
07.2018 - 07.2020
Picker
Amazon
01.2015 - 07.2018
Assistant Manager
Waffle House
02.2002 - 09.2011
Some College (No Degree) - Human Services
Midlands Technical College