Amanda Muller
Mount Sinai,NY
Summary
Passionate and dedicated candidate with 1+ years experience in providing counseling and case management services to adults with persistent behavioral health disorders. Seeking to grow and expand professional knowledge in the mental/behavioral health field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Apartment Treatment Program Counselor
The Way Back, Inc.
02.2023 - 06.2024
- Provided guidance, advice, and support to individuals with persistent behavioral health disorders.
- Managed a caseload of 6 clients conducting home visits 3-5 days a week.
- Encouraged and assisted clients in increasing independence in various areas.
- Monitored and documented client progress daily.
- Collaborated with external providers to coordinate services for clients.
- Provided crisis intervention when needed to prevent further escalation of negative behavior patterns.
- Actively listened to concerns expressed by clients in order to identify underlying issues quickly and efficiently.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Supported and counseled clients with drug and alcohol dependence.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Documented meetings, interventions, and contacts with clients to optimize care.
- Provided transportation services for clients attending appointments or other off-site events.
- Scheduled non-emergent Medicaid transportation to and from appointments for medical and therapeutic services.
- Communicated with other staff to resolve problems with individual residents.
- Developed and deepened relationships with clients and fellow staff.
- Supervised self-administration of medications for clients.
- Mediated interpersonal problems between clients.
- Developed individualized service plans in areas including daily living, symptom management, medication management, substance/alcohol dependence recovery, community integration, and independent living based on clients personal goals, diagnosis, and behavior patterns.
- Implemented motivational interviewing to provide support and encouragement to clients in attaining personal goals.
- Conducted medication inventory to ensure sufficient supply of clients' psychotropic and medical medications.
- Developed strong and trusting relationships with clients and their families.
- Maintained both physical and digital client records through data-entry and organizational skills.
Per Diem Direct Support Staff
The Way Back, Inc.
09.2022 - 02.2023
- Provided supervision, guidance, and emotional support for clients in a community residence for individuals with persistent behavioral health disorders.
- Responded promptly to emergency situations involving clients or staff members.
- Documented progress notes of all client interactions at the end of each shift.
- Provided supervision and in-house activities to support program participants.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Supervised self-administration of medications for clients.
- Mediated interpersonal problems between residents.
- Provided transportation services for clients attending appointments or other off-site events.
- Performed daily rounds of the residential facility to check on resident safety, security, and wellbeing.
- Maintained a safe environment by enforcing facility rules and regulations.
Bartender
Crab Meadow Golf Course
08.2021 - 01.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Greeted frequent visitors by name and explained new promotions.
Snack Bar Worker
Crab Meadow Golf Course
05.2021 - 08.2021
- Organized supplies, restocked shelves and rotated stock to ensure freshness.
- Maintained a clean and sanitary workspace in accordance with health regulations.
- Greeted customers, took orders, served food and drinks and processed payments.
- Adhered to customer service standards while providing accurate information about products and services.
- Operated cash registers, handled money transactions accurately and balanced the till at end of shift.
- Provided assistance to other staff members as needed during peak hours of operation.
- Prepared high-quality snacks such as sandwiches, salads and desserts according to recipes.
- Replenished condiments, napkins, utensils, cups, straws, as necessary throughout shift.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cashier/Bakery Attendant
Salpino Italian Food Market & Catering
05.2019 - 03.2021
- Greeted customers and answered any questions about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Packaged freshly-baked goods into bags or boxes.
- Maintained a clean work environment throughout the day.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Assisted customers with their orders providing advice on different types of pastries available.
- Followed health codes and regulations regarding food handling procedures.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Bagged or packaged purchases and wrapped gifts.
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY08-2024
Skills
- Mental Health Support
- Client Advocacy
- Care Planning
- Client Records Management
- Behavior monitoring
- Client Counseling
- Crisis Intervention
- Substance Abuse Knowledge
- Motivational Interviewing
- HIPAA
Certification
- CPR Certified
- NARCAN Administration
Timeline
Apartment Treatment Program Counselor
The Way Back, Inc.
02.2023 - 06.2024
Per Diem Direct Support Staff
The Way Back, Inc.
09.2022 - 02.2023
Bartender
Crab Meadow Golf Course
08.2021 - 01.2023
Snack Bar Worker
Crab Meadow Golf Course
05.2021 - 08.2021
Cashier/Bakery Attendant
Salpino Italian Food Market & Catering
05.2019 - 03.2021
Bachelor of Arts - Psychology
Stony Brook University