Amanda Mullinax
Chester,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
District Manager
Direct Auto Insurance
07.2019 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
Insure Insurance LLC.
10.2018 - 07.2019
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Lead
Founders Federal Credit Union
11.2014 - 10.2018
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SCSkills
Leadership skills
Rapport and relationship building
Project Management
New Hire Onboarding
Multi-unit management
Conflict Management
Performance Evaluations
Operating Procedures and Policies
Staff Development
Recruiting and Hiring
Customer Service
Goal Setting and Performance Metrics
Timeline
District Manager
Direct Auto Insurance
07.2019 - Current
Operations Manager
Insure Insurance LLC.
10.2018 - 07.2019
Team Lead
Founders Federal Credit Union
11.2014 - 10.2018
High School Diploma -
Rock Hill High School
Certification
Property and Casualty Producers License
Insurance - 2007 to Current
Communication Skills
As a district manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office.
Leadership Experience
I have demonstrated strong leadership skills in managing a team of administrative staff and supervising daily office operations. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.
Communication Skills
As a district manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office.
References
Available upon request.
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved customer service complaints which led to successful solutions, and happy staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher sales opportunity by completing routine assessments with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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