Amanda Mullins

Provide outstanding customer service on a daily basis

• Attention to detail
• Point of contact for patients, medical staff and community agencies
• Maintain a professional relationship with family members veteran's and employees
• Emergency department check patients in
• Using federal systems, VISTA, CPRS, JLV and GUI
• Registration patients
• Create and print arm bands update patient demographics, verify insurance, receive and send fax/ emails answer multi line phones, page specialty clinics, prepare transfers, determine eligibility, complete release of information for veteran's and community care facilities
• Serve as a patient advocate
• Process sensitive information according to HIPAA, FOIA, department regulations and medical center policies
• Determine urgency of request and completing the most urgent in a timely manner, ensuring that the proper authorization is obtained before any information is released
• Logging all requests
• Research health records
• Training new employees
• Assist in responding to emergency
• Coordinate with VA crisis line and nurse triage
• Coordinate with VA campus police
• Scan enrollment application, confirm veterans military status
• Supervisory skill as an MSA
• Ability to collaborate and communicate with aa wide range of medical clinicians across multiple disciplines. Medical doctors,NP's, PA's, social workers, psychiatrists, pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients.
• The ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established process,policies and regulation.
• The ability to communicate tactfully and effectively electronically,by phone,in person and in writing wit internal and external customers. preparing reports and presenting data. Resolving patient concerns.
• Advanced knowledge of the technical health care process ie scheduling across interdisciplinary coordinated care delivery and community care models and patient health care portals.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinate care delivery and care in the community operational activates that affect patient flow and patient support : appointment cycles,outside patient referrals, follow-up care,overbooking, provider availability.
• Advanced knowledge of medical terminology due to language utilized by clinicians.

• Greet patients
• Taking calls for multiple clinics and scheduling appointments, update patient demographics, make outbound calls to patient
• Relay messages to appropriate staff inside and outside of the VA
• Escalate symptomatic concerns to appropriate staff within the VA
• Provide accurate details to veteran's regarding different services at the VA
• Outstanding customer to the veteran and their families
• advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics,specialties, and/or community resources.
• The ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate task/responsibilities in order to meet deadlines.
• Skills in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary carre team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the low of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate and understanding of the impact of incomplete work across multiple clinics.

• Screen for Covid related symptoms, take temperature ensure visitors are abiding by covid rules

• Check patients in and out
• Input insurance information
• Walk escort patients back get vitals update patient charts
• EHR systems, answer phones direct calls, send and receive fax

• Checking patients in and out, making and canceling appointments, escorting part to rooms get patient vitals
• Answering phone
• Calling patients giving test results
• EHR
• Cleaning and Sterilizing equipment

• Provided patients with a comforting environment
• Monitored clients' nutritional requirements
• Assisted clients with mobility
• Daily household cleaning
• Personal care
• Prepping meals
• Medication reminder

• Pull orders, fill request orders, unpack pack boxes, count products
• Count for inventory check
• Make and process orders using computer software
• Trained 2 new team members
• Assembled new products

• Check and test products using gauges and calibration tools
• Check paperwork
• Input the product information into computer

• Pad printing, pull work orders, cut & nick parts, scan out materials, assign jobs to employees
• Check the nick and cut of the parts with no go gauge
• Measure mix and fill ink for printing machine
• Break down printing machine and clean nightly

• Assisted in minor procedures
• Measured accurate vital signs
• Recorded patient history
• Assisted with charting
• Cleaned patient rooms
• Drug screening
• Rooming patients

• Assisted in bathing
• Dressing and grooming
• Assisted with toileting
• Meal prep

• Performed home management tasks including housekeeping, laundry, shopping, and errands
• Prepared and served meals according to instruction and assisted with feeding as necessary
• Assisted with bathing, dressing, and grooming
• Assisted with toileting, including use of bedpan, commode or toilet
• Assisted with medication as specified on plan of care
• Provided routine skin care, helping to apply nonprescription topical medications to skin surfaces
• Measured and recorded vital signs and patient's weight
• Completed all other duties as assigned

• Prepared the patient for testing
• Collected urine and blood samples (by venipuncture and capillary puncture) for outpatient testing
• Labeled collected samples for all outpatient testing

• Performed home management tasks including housekeeping, laundry, shopping, and errands
• Prepared and served meals according to instruction and assisted with feeding as necessary
• Assisted with bathing, dressing, and grooming
• Measured and recorded vital signs and patient's weight
• Assisted with bed repositioning and provided companionship to patients
• Completed all other duties as assigned