Amanda Mullins
Gloversville,NY
Summary
Dedicated Certified Nursing Assistant with extensive experience at Wells House Nursing Home Inc., excelling in patient care and relationship building. Proven ability to monitor vital signs and implement infection control measures, ensuring safety and comfort. Compassionate team player committed to enhancing quality of life through personalized care and effective communication.
Overview
20
20
years of professional experience
Work History
Certified Nursing Assistant
Wells House Nursing Home Inc.
09.2004 - 06.2019
- Assisted residents with daily activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and hygiene standards in resident areas to ensure safety and comfort.
- Collaborated with healthcare team to create personalized care plans based on individual needs.
- Documented patient progress accurately in electronic health records for continuity of care.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Housekeeping and Laundry Attendant
Wells House Nursing Home Inc.
08.2002 - 08.2004
- Maintained cleanliness and organization in resident rooms and common areas.
- Operated laundry equipment, ensuring proper handling of linens and garments.
- Followed safety protocols to maintain a hazard-free environment for residents and staff.
- Adapted quickly to changing priorities while ensuring high standards of cleanliness.
Waitress
Vinces Pizza and Pasta
07.1999 - 07.2002
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Maintained cleanliness of dining area and ensured compliance with health regulations consistently.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
Price Chopper Golub Corporation
07.1999 - 2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with inquiries and provided product recommendations.
- Ensured store cleanliness and organized merchandise displays for optimal presentation.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Early Childhood Education
SUNY Cobleskill
Cobleskill, NYHigh School Diploma -
Johnstown High School
Johnstown, NY06-2001
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Collecting vital signs
- Recording vital signs
- Electronic charting
- Companionship and emotional support
- Geriatric care
- Patient relationship building
- Calm and level-headed under duress
- Takes direction well
- Personable and able to connect with people
- Attention to detail
Timeline
Certified Nursing Assistant
Wells House Nursing Home Inc.
09.2004 - 06.2019
Housekeeping and Laundry Attendant
Wells House Nursing Home Inc.
08.2002 - 08.2004
Waitress
Vinces Pizza and Pasta
07.1999 - 07.2002
Cashier
Price Chopper Golub Corporation
07.1999 - 2002
No Degree - Early Childhood Education
SUNY Cobleskill
High School Diploma -
Johnstown High School