Amanda Muniz
Los Angeles,CA
Summary
Just moved back to the state of California from studying in the Midwest. I’m eager to plant my roots in the sunshine state. I look forward to making a positive future and making connections. (Culturally diverse.)
Overview
15
15
years of professional experience
Work History
Custodian
LCSC
Lebanon, IN
09.2019 - 07.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Senior Receivable Executive
Hermes Inkassodienste Weber, Rons
12.2020 - 01.2022
- Remote
- The Employee communicates directly with clients to evaluate their unique circumstances to determine the best course of action for account resolution
- The Employee assists clients on account resolution options while utilizing various collection strategies to negotiate repayment
- The Employee is responsible for maintaining productivity measurements and ensuring a problem- solving approach along with positive relationships within a team environment
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated invoices upon receipt of billing information and tracked collection progress.
Material Handler
CEVA Logistics
Plainfield, IN
07.2021 - 11.2021
- Picking
- Packing
- Data entry
- Shipping
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Verified quantity and description of materials received by checking merchandise against packing list.
Line Server and Cashier
Qdoba Mexican Eats
Indianapolis, IN
03.2018 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Representative, receptionist, communication Housekeeper
Steve's Flowers and Gifts, Employeed
Indianapolis, IN
08.2017 - 03.2018
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Resolved customer problems and complaints.
Warehouse Assistant
Express Scripts
Whitestown, IN
12.2015 - 06.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated RF scanners to track merchandise and verify contents of containers.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Shift leader
Taco Bell
10.2014 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Warehouse Associate
Staffing Management
Lebanon, IN
08.2014 - 12.2015
- Team work
- Following written instructions
- Goal setting
- Communication ( I was the only English speaking person in the warehouse
- I didn't know Spanish but was able to work with everyone efficiently)
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Compared received packages against shipping documents.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Associate
Kohls
, IN
10.2013 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Walmart
, IN
02.2011 - 12.2012
- Answered incoming calls
- Conducted credit card transactions through POS System
- Up-sold customers
- Assisted with returns
- Responsible for store displays
- Stocked the floor
- Provided pleasant customer service
- Maintained a clean service environment
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
High School Diploma - Fine Arts
Lebanon Senior High School
Skills
- Receiving Functions
- Office Organization
- Adaptable to Changing Conditions
- Accounts Payable and Receivable
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Employee Training Oversight
- Meeting Support
- Collection Calls
- Customer Notifications
- Inventory Control Processes
- Customer Care
Accomplishments
- Currently volunteering for the nonprofit organization “Being Alive”
- Advocate for Immigration and minorities
- Advocate for world peace: meeting with the president and former president
Additional Information
- Additional Information Willing to learn Team Player Efficent Observant Cleanliness
Languages
English
Timeline
Material Handler
CEVA Logistics
07.2021 - 11.2021
Senior Receivable Executive
Hermes Inkassodienste Weber, Rons
12.2020 - 01.2022
Custodian
LCSC
09.2019 - 07.2021
Line Server and Cashier
Qdoba Mexican Eats
03.2018 - 07.2019
Sales Representative, receptionist, communication Housekeeper
Steve's Flowers and Gifts, Employeed
08.2017 - 03.2018
Warehouse Assistant
Express Scripts
12.2015 - 06.2019
Shift leader
Taco Bell
10.2014 - 04.2017
Warehouse Associate
Staffing Management
08.2014 - 12.2015
Sales Associate
Kohls
10.2013 - 07.2014
Sales Associate
Walmart
02.2011 - 12.2012
High School Diploma - Fine Arts
Lebanon Senior High School
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