Amanda Muniz
Tampa,FL
Summary
Driven professional with a track record of enhancing patient satisfaction and streamlining operations at Suncoast Community Health Centers. Excelled in appointment scheduling and patient registration, leveraging telephone etiquette and clear communication to foster trust and efficiency. Achieved significant improvements in patient flow and service quality, demonstrating exceptional professionalism and ethics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Medical Support professional with 4 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, registering patients and assisting provider. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Suncoast Community Health Centers
12.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
Front Office Representative
Suncoast Community Health Centers
08.2020 - Current
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Insurance verification to all patients
- Maintained a professional demeanor while handling high-pressure situations and upset patients, resulting in successful conflict resolution.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Confirmed appointments, communicated with patients, and updated patients charts .
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Stylist Sales Associate
Windsor Fashions
01.2019 - 05.2020
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Increased client satisfaction by providing personalized styling advice and product recommendations.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05.2019
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- Insurance Verification
- Payment Collection
- Professionalism and Ethics
- Medical Billing
- Insurance Verification Expertise
- Insurance Billing
- Charting
- Patient Scheduling
- Clear Communication
- Payment Processing
- Patient Registration
- Vital Signs Documentation
- Vitals Collection and Documentation
- Pre-authorizations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Chiropractic Assistant
Suncoast Community Health Centers
12.2022 - Current
Front Office Representative
Suncoast Community Health Centers
08.2020 - Current
Stylist Sales Associate
Windsor Fashions
01.2019 - 05.2020
High School Diploma -
Bloomingdale High School
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