Amanda Munoz
Huntington Beach,CA
Summary
Experienced marketing professional with proven success, utilizing targeted marketing outreach online and business relationships in the field. Proficient in digital marketing strategies and website design and administration. Current with HIPAA and EKRA procedures and ethical compliance allowing for little to no room for loss of revenue due to violations. I have consistently increased revenue through innovative campaigns and strategic networking, while mentoring teams to build their knowledge and enhance skills relating to marketing success. Maximized company visibility through advertising engagement and specific target audience generated leads. Pursuing a position that utilizes my knowledge in addiction treatment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Resilient Recovery
05.2024 - Current
- Managed relationships with external treatment centers and contractors to acquire mutually benefiting clients consistently to increase revenue.
- Collaborated with businesses recognized in the sober community to establish successful execution of targeted events.
- Created engaging business cards, brochures and flyers to use as informative materials for distribution.
- Used online marketing to generate leads with specific targeted audiences, increase visibility and increase company engagement.
- Led team of marketing staff, offering mentoring and coaching to build knowledge and skills with emphasis on adherence to ethical and legal practices in compliance with EKRA.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Tracked and reported on marketing campaign responses using Excel and SalesForce platform.
- Continually maintained and improved company's reputation and positive image.
Admissions Coordinator
Resilient Recovery
02.2024 - Current
- SUDRC Certified #17291
- Proficient in KIPU for both Admission and Detox protocols.
- Coordinated patient admission process in compliance with federal and state laws as well as EKRA.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents and insurance requirements.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Knowledgeable in medical terming to maximize billing for services provided increasing overall revenue.
Area Manager
Resilient Recovery
02.2024 - Current
- Coordinated budget planning, marketing strategies, obtaining clients, and maximizing billing through effective programming.
- Conducted training sessions to educate staff on best practices and ethics to stay compliant with EKRA and DHCS.
- Supervised various locations, enforcing consistent and ethical standards of operation.
- Organized sober events and interacted with potential clients to increase intakes.
- Resolved problems with high-profile clients to maintain relationships and decrease loss of clients and revenue.
- Coached and promoted ambitious and sobriety driven staff to fill leadership positions and boost company growth.
- Increased profit margins by effectively controlling budget and overhead.
- Collaborated with upper management to implement continuous improvements and quality of care.
Sober Living House Manager
Longevity Recovery
10.2023 - 08.2024
- Managed day-to-day operation of home to comply with regulations and company standards.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and daily compliance for maximum coverage of benefits by insurance and billing.
- Promptly completed new client intakes and begin participation in program ensuring all necessary requirements are met.
Education
Certification - Substance Abuse Counselor
CADTP
Escondido, CA02-2024
Computer Science
Oklahoma City Community College
Oklahoma City, OK05-2019
Skills
- Paid advertising management
- Strategic networking skills
- Targeted marketing outreach
- Relationship building and management
- Operational management
- Proficient in medical admissions processes
- Knowledgeable about insurance policies
- Strong understanding of medical terminology
- Expertise in HIPAA compliance
- Targeted campaign development
- Website administration
- Digital marketing strategy
Certification
- Certified Substance Abuse Disorder Registered Counselor, CADTP -Expires 02/02/2029
Timeline
Marketing Coordinator
Resilient Recovery
05.2024 - Current
Admissions Coordinator
Resilient Recovery
02.2024 - Current
Area Manager
Resilient Recovery
02.2024 - Current
Sober Living House Manager
Longevity Recovery
10.2023 - 08.2024
Certification - Substance Abuse Counselor
CADTP
Computer Science
Oklahoma City Community College
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