Amanda Munoz
Lake Stevens,WA
Summary
Expertise in analyzing performance metrics, optimizing operational efficiency, vendor management, and facilities project execution.
Overview
11
11
years of professional experience
Work History
Line Process Analyst
Swire Coca-Cola
Bellevue, WA
01.2025 - 11.2025
- Leads Daily Direction Setting (DDS) meetings and execution of the daily improvement plan. Reports results of the past 24 hours (schedule adherence, ME, etc.) and partners with Line Manager on setting priorities and allocation of resources
- Review process failures and work with team members to identify root cause and countermeasures (using UPS/IPS/CAPA or other tools). Partner with Line Manager to prioritize loss elimination efforts based on data analysis (loss trees)
- Own processes for the production line, including all data analysis, management of targets, health checks, training and coaching of team members on these processes.
- Capture feedback from team members on areas of improvement for the production line. Coach associates in identification of defects and use of defect handling cards
- Identify training gaps and facilitate cross-training and pre-shift training for team members
- Develop OPL (one-point lessons), update SOPs, and work instructions based on team feedback and understanding.
Location Scheduling Specialist
FM Global
Bellevue, WA
02.2024 - 01.2025
- Provide administrative and technical support to enhance the efficiency and client engagement of jurisdictional consultants
- Organize and optimize travel itineraries and client visit schedules, ensuring balanced workloads and timely calendar management logistics
- Implement scheduling policies and procedures that enhance operational efficiency and accuracy, and address scheduling discrepancies
- Analyze key performance indicators to identify trends for informed decision-making on shift lengths and timings.
Leasing Consultant
Cushman & Wakefield
Kirkland, WA
01.2024 - 02.2024
- Conducted thorough move-in/out inspections, ensuring a smooth transition for residents and maintaining property standards
- Manage lease administration, including the coordination of renewals, initiation of new leases, and processing of lease terminations
- Facilitated maintenance request coordination and renter’s insurance management, contributing to resident satisfaction and compliance with property policies
General Analyst 3
The Boeing Company
Everett, WA
07.2017 - 05.2023
- Generates and analyzes key performance metrics to guide daily business operations
- Coordinates job assignments and facilitates collaboration between various teams and project administrators
- Responds to inquiries and manages work requests to ensure efficient facility operations
- Maintains management dashboards to provide critical insights for decision-making
- Analyzed and coordinated daily vended work assignments using Maximo (CMMS), optimizing operational efficiency
- Facilitated communication and collaboration among vendors, maintenance, and project administrators to ensure smooth execution of facilities projects
- Acted as the Operations Accountability Representative (OAR) for vendors, managing access and coordinating work schedules, shutdowns, and customer inquiries
- Monitored and managed vendor expenses, ensuring adherence to budgets and providing regular updates on facilities initiatives and work progress
General Analyst 2
The Boeing Company
Everett, WA
07.2015 - 07.2017
- Maintain comprehensive records and manage office logistics, including ordering technology and supplies, organizing cabinets, and overseeing emergency key inventory
- Generate and disseminate metric reports, maintain the SharePoint site, and ensure smooth event coordination by scheduling and arranging necessary resources
- Provide administrative support for senior management tasks, including meeting facilitation, catering arrangements, and dashboard maintenance for first line managers
- Serve as a central point for employee information updates, act as a Records and Information Management (RIM) focal point, and contribute to employee engagement initiatives
- Conducted comprehensive training on standard cleaning processes for staff, ensuring adherence to Boeing's safety and quality protocol
- Authored and optimized job cards for janitorial operations, utilizing AutoCAD and other software tools to measure and enhance task efficiency
- Performed in-depth data analysis, generating reports for senior management that influenced strategic decisions and facilitated cost-benefit analysis for new initiatives
Factory Service Attendant (Custodian)
The Boeing Company
01.2015 - 07.2015
- Maintained cleanliness and sanitation of facilities, effectively organizing 30 storage closets using 5S principles, contributing to a significant cost-saving initiative
- Led efforts as Employee Community Drive Champion and EI Team Captain, enhancing operational efficiency by reducing trash-can spills and boosting employee engagement in community initiatives
Education
Graduate Certificate - Project Management
University of Washington
Seattle, WAMS - Management
Stevens Institute of Technology
Hoboken, NJBA - Community Psychology
University of Washington
Bothell, WASkills
- Critical thinking
- Performance monitoring
- Training facilitation
- Team collaboration
- Project coordination
- Root cause analysis
- Process improvement
- Data analysis
- Key performance metrics
- Resource allocation
- Effective communication
- Administrative support
- Microsoft office
- Machine learning
- Documentation and reporting
- Deadline adherence
- Budgeting and forecasting
- Root-cause analysis
- Multiple priorities management
- Audit support
- Quantitative research
- Process enhancement
- Information gathering
- Presentation building
- Team collaboration and leadership
- Data processing
- Excel proficiency
- Forecasting
- Verbal and written communication
- Continuous improvement
References
- Kyle Eldridge, The Boeing Company, kpeldridge@gmail.com, (425) 923-3133
- Daniel Barajas, Swire Coca-Cola, daniel.barajas@swirecc.com, (206) 771-325
- Justin Noel, Swire Coca-Cola, jnoel91@uw.edu
Timeline
Line Process Analyst
Swire Coca-Cola
01.2025 - 11.2025
Location Scheduling Specialist
FM Global
02.2024 - 01.2025
Leasing Consultant
Cushman & Wakefield
01.2024 - 02.2024
General Analyst 3
The Boeing Company
07.2017 - 05.2023
General Analyst 2
The Boeing Company
07.2015 - 07.2017
Factory Service Attendant (Custodian)
The Boeing Company
01.2015 - 07.2015
Graduate Certificate - Project Management
University of Washington
MS - Management
Stevens Institute of Technology
BA - Community Psychology
University of Washington