Amanda Murphy

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Measured patient spirometry.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient pulse oximetry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Verified patient insurance coverage and collected required co-payments.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared lab specimens for diagnostic evaluation.

Medical Assistant /front receptionist

• Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
• Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
• Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
• Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
• Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
• Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
• Promoted preventative health measures through patient education on topics like nutrition, exercise, and medication adherence.
• Ensured accurate billing practices by properly coding procedures in accordance with insurance guidelines.
• Assisted in coordinating referrals to specialists or other healthcare providers when needed, facilitating seamless continuity of care for patients.
• Reduced wait times for laboratory results by efficiently processing specimens according to established protocols.
• Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
• Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
• Provided empathetic support to patients experiencing anxiety or discomfort during medical procedures, ensuring a positive experience within the clinical setting.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected histories, vitals, and current complaints via patient interviews.
• Created and prepared patient charts accurately for clinics and medical professionals.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Maintained clean and safe clinic environment to prevent injuries.
• Communicated with patients and families to answer questions and provide reassurance.
• Scheduled appointments and tests to coordinate patient care.
• Prepared, administered and documented medications under direction of licensed medical provider.
• Provided patient education to improve understanding and self-care.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Measured patient pulse oximetry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Measured patient spirometry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped with patient preparation and recovery to support patient comfort and well-being.
• Performed medical chart reviews to confirm accuracy and completeness.
• Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
• Verified confidentiality of patient information and data to alleviate potential data breaches.
• Welcomed patients and inquired about wellbeing since last treatment.
• Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.

• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Developed individual care plans for clients based on specific needs.
• Monitored changes in clients' conditions to report concerns to supervisor.

• Enhanced clothes sorting efficiency by implementing organizational systems and categorizing items based on type, size, and condition.
• Maintained a clean and safe work environment by adhering to company guidelines and ensuring proper disposal of damaged or unusable items.
• Collaborated with team members to develop new strategies for optimizing the sorting process, resulting in smoother operations.
• Communicated effectively with colleagues and supervisors to address any issues or discrepancies during the sorting process promptly.
• Provided excellent customer service when needed, offering assistance in locating specific clothing items or answering questions about product availability.
• Ensured timely completion of all assigned tasks through effective time management skills, allowing for more efficient use of resources.
• Exceeded performance goals consistently, demonstrating a strong commitment to the success of the clothes-sorting operation.
• Assisted with unloading and loading customer laundry items.
• Kept track of customer laundry items by properly sorting, identifying and storing clothing.
• Collected soiled linens and clothing and pretreated stains.
• Restocked supply inventories and notified supervisors of shortages for customer convenience.
• Cleaned machine filters and lubricated equipment.
• Observed and adjusted machine cycle times, achieving quality results.
• Tested machines and made minor adjustments, keeping equipment functional.
• Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
• Delivered superior customer service by responding to inquiries and complaints.
• Followed environmental regulations when handling hazardous materials for laundromat safety.
• Maintained safety practices at all times to protect personnel and laundry loads.
• Operated machines correctly by following machine instructions and safety regulations.
• Completed daily quotas consistently while maintaining a strong focus on quality control throughout the entire clothes-sorting process.
• Reduced errors in clothing categorization by regularly reviewing company guidelines and staying informed about industry trends.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Upsold additional products and services to customers, increasing revenue.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Trained and mentored new sales representatives.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.