Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Murray

Wolcott,VT

Summary

Dynamic Deli Team Lead at Hannaford Supermarket with a strong work ethic and proven customer service skills. Enhanced customer satisfaction through effective communication and innovative marketing initiatives, while ensuring compliance with food safety standards. Recognized for fostering teamwork and improving productivity, leading to increased customer loyalty and sales growth.

Knowledgeable [Desired Position] with solid background in leading deli teams. Successfully managed daily operations and fostered positive work environment, contributing to increased customer satisfaction. Demonstrated expertise in inventory management and staff training.

Motivated deli lead offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.

Overview

14
14
years of professional experience

Work History

Deli Team Lead

Hannaford Supermarket
09.2021 - Current
  • Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
  • Implemented cost-saving measures through effective scheduling and resource allocation.
  • Developed creative marketing initiatives that attracted new customers to the deli department offerings.
  • Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
  • Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
  • Established strong rapport with customers by delivering exceptional service consistently over time.
  • Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
  • Led a team of deli associates, fostering teamwork and improving overall productivity levels.
  • Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
  • Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
  • Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Kitchen Staff Member

the Abbey Group
08.2019 - 05.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Cleaned and maintained work areas, equipment and utensils.

Manager

Dunkin' Donuts
07.2011 - 11.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Lamoille Union High School
Hyde Park, VT
06-2005

Skills

  • Strong work ethic
  • Customer service
  • Honesty and integrity
  • Cleaning and sanitizing
  • Verbal and written communication
  • Cleanliness and sanitation
  • Food safety
  • Interactive communication skills
  • Food preparations
  • Heavy lifting
  • Equipment safety
  • Food preparation
  • Safe food handling

Timeline

Deli Team Lead

Hannaford Supermarket
09.2021 - Current

Kitchen Staff Member

the Abbey Group
08.2019 - 05.2021

Manager

Dunkin' Donuts
07.2011 - 11.2012

High School Diploma -

Lamoille Union High School

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Amanda Murray