Amanda Musser
Lakeside ,CA
Summary
Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management. Skilled professional promoting expertise in task prioritization and crowd control. Confident Venue Manager known for planning and supervising exciting events that draw in new business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Event and Venue Coordinator
Buckboard Catering And Events
07.2022 - Current
- Enhanced event experiences by expertly coordinating venue logistics and accommodations.
- Streamlined event planning processes for increased efficiency and client satisfaction.
- Maximized venue utilization with strategic scheduling and space allocation.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Managed budgets effectively, optimizing resource allocation for successful events.
- Coordinated staff assignments, contributing to a well-organized and smoothly-run operation.
- Implemented creative solutions to accommodate unique event requirements, ensuring client satisfaction.
- Conducted site visits with clients, showcasing the venue''s features and capabilities to secure bookings.
- Maintained accurate records of all booked events and corresponding details for effective communication between departments.
- Addressed client concerns promptly, fostering trust in the quality of service provided at the venue.
- Participated in industry networking events to maintain knowledge on current trends while also expanding professional contacts.
- Trained new team members on company policies and best practices ensuring consistency across all Venue Coordinator roles.
- Liaised with internal departments such as catering or audiovisual teams for smooth integration of services during each event.
Consignment Administrator/Clerical Associate
National Powersport Auctions
07.2021 - 06.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Cage Cashier Banker 1/ Table Games Dealer
Barona Casino
02.2017 - 03.2021
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Reduced transaction errors by implementing stringent cash-handling procedures and providing ongoing training to staff members.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Checked customer identification and verified signatures for large transactions.
- Moved currency, coins and chips following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Performed check cashing for customers based on company policies.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Verified and processed authorization forms for transactions.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
Education
High School Diploma -
Chaparrel High School
El Cajon 06.2004
Skills
- Problem-Solving
- Contract Management
- Customer Service
- Volunteer Coordination
- Decor Planning
- Guest Relations
- Ticketing Systems
- Task Prioritization
- Event Planning and Management
- Progress Monitoring
- Database Maintenance
- Delegation
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Effective Leader
Timeline
Event and Venue Coordinator
Buckboard Catering And Events
07.2022 - Current
Consignment Administrator/Clerical Associate
National Powersport Auctions
07.2021 - 06.2022
Cage Cashier Banker 1/ Table Games Dealer
Barona Casino
02.2017 - 03.2021
High School Diploma -
Chaparrel High School
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