Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Myatt

Four Oaks,NC

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Parker Gas C.O, adept in critical thinking and data entry. Skillfully managed high-stress situations, ensuring customer satisfaction through effective conflict resolution and empathetic communication. Demonstrated ability to improve operational efficiency, showcasing active listening and problem-solving skills. I am a great team player, and willing to learn and adapt to most situations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Parker Gas C.O
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Assistant

Food Lion
01.2023 - 04.2024
  • Enhanced store efficiency by managing employees, keeping check out lines moving efficiently, while helping maintain a clean workspace.
  • Expedited document processing with accurate data entry and timely filing. Meaning I had to count the safe some times twice a day, and enter the counts and deposits.

Education

High School Diploma -

Southern Wayne
Dudley, NC
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience

Timeline

Customer Service Representative

Parker Gas C.O
05.2024 - Current

Office Assistant

Food Lion
01.2023 - 04.2024

High School Diploma -

Southern Wayne

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Amanda Myatt