Amanda Myers
Ashland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Legal Transcriptionist
Apprenticeship And Industry Training
04.2023 - Current
- Checked completed work for proper spelling, grammar, punctuation and format.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained computer filing system to store, retrieve and update completed Word, PDF, and other documents.
Bill Collector
Alliance Data
06.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
Call Center Supervisor
TTEC
09.2020 - 03.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed process controls and metrics for daily management of call center.
- Maintained call center equipment in good working order to maximize productivity.
- Determined quality assurance benchmarks and set standards for improvement.
- Established relationships and touch points with clients to promote retention.
Supervisor
The Silver Lining Group
03.2017 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Education
High School Diploma -
Ontario High School
Mansfield, OH05.2008
Skills
- Transmit Files
- Customer Satisfaction
- Speech Recognition Software
- Strong Listening Talents
- Telephone Etiquette
- Social Perceptiveness
- High-Volume Environments
- Data Input
- Time Management
- Privacy and Confidentiality
- Word Processing
- Proofreading
- Microsoft Word
Timeline
Legal Transcriptionist
Apprenticeship And Industry Training
04.2023 - Current
Bill Collector
Alliance Data
06.2022 - Current
Call Center Supervisor
TTEC
09.2020 - 03.2022
Supervisor
The Silver Lining Group
03.2017 - 07.2020
High School Diploma -
Ontario High School
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