Hi, I’m
AMANDA N. HARRY
MOUNT DORA,USA
Summary
Dynamic Installation Coordinator at The Home Depot with exceptional communication and leadership skills. Proven track record in enhancing customer satisfaction through efficient project management and problem-solving. Adept at training teams and optimizing operations, ensuring timely installations and seamless service delivery. Technical proficiency in customer support systems drives successful outcomes.
Overview
18
years of professional experience
Work History
The Home DepotLake Mary, FL
Installation Coordinator
03.2021 - Current
Job overview
- Build, manage and facilitate internal and external customer support creating an excellent customer experience.
- Provide exemplary customer support by orchestrating swift execution of customer orders from sales through installation, thereby timely installs and extremely satisfied customers.
- Spearhead enhanced communication efforts with customers by consistently engaging with them via email and phone while transparently setting project expectations.
- Subject matter expert throughout Division supporting operational team with training and on boarding.
The Home DepotLeesburg, FL
Department Supervisor
02.2017 - 03.2021
Job overview
- Train, coach, develop, recognize and performance manage associates in each department to ensure excellent customer service.
- Provide strategic input to store leadership team supporting operational and merchandising decisions for productivity and efficiency initiatives.
- Maintain department inventory accuracies to facilitate timely ordering and review of in-stock.
- Ensure efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items providing a more fluid customer experience.
- Receiving (April 2020 – March 2021)
- Special Services (September 2019 – April 2020)
- Specialty Sales & Services (March 2019 – September 2019)
- Receiving (May 2018 – March 2019)
- Lumber/Building Materials (November 2017 – May 2018)
- Front End Supervisor (February 2017 – November 2017)
The Home DepotApopka, FL
Special Services Associate
08.2015 - 01.2017
Job overview
- Provide fast and friendly service to all Customers at the Special Services Desk including but not limited to assisting Customers with their projects, returns and online orders for delivery.
- Knowledge of products and services offered by The Home Depot and direct Customers to the necessary department and merchandise to fulfill their product needs.
accessoLake Mary, FL
Client Services Manager
02.2014 - 01.2015
Job overview
- Primary contact for designated Clients to manage the end-to-end Client Service experience through discussing and resolving projects fostering the ongoing relationship with the company.
- Evaluate changing needs, trends, expectations and satisfaction providing Client feedback on significant issues to technology partners to enhance Guest needs.
- Serve as liaison between Client and Technical Development Staff quoting and tracking all billable project work to ensure timely launch of contractual obligations.
WALT DISNEY WORLD ResortLake Buena Vista, FL
Associate Sales Solutions Program Manager
07.2007 - 01.2014
Job overview
- Partner with e-Commerce Teams to understand the needs and gaps for International and Domestic Wholesale Sales Managers as it relates to business needs gathering requirements and analyze potential solutions for technology to assist in selling the WALT DISNEY WORLD Product.
- Manage solutions throughout the lifecycle of the partnership with the accounts driving sales and revenue and guest experience.
- Manager of Marketing & Technology Initiatives for Disney’s Wide World of Sports driving web site solutions, marketing plans and .
- Strategic and tactical project development and management of requirements and deliverables for but not limited to Siebel database integration, On-line golf reservations and Web site redesign.
- Additional Roles and Responsibilities (August 1994 – October 1998)
- Additional roles and responsibilities were supporting roles to area leaders and teams through servicing the Walt Disney World Guests, Clients and Executives.
- Each held partnerships and servicing high profile groups, coordinating entertainment, function space and Guest vacations.
Education
Keller Graduate School of Management
MBA
06-2003
University of Phoenix
Bachelor of Science from Business Administration
06-1999
Skills
- Communication skills
- Leadership abilities
- Organizational skills
- Problem-solving expertise
- Technical proficiency
- Adaptability
Timeline
Installation Coordinator
The Home Depot
03.2021 - Current
Department Supervisor
The Home Depot
02.2017 - 03.2021
Special Services Associate
The Home Depot
08.2015 - 01.2017
Client Services Manager
accesso
02.2014 - 01.2015
Associate Sales Solutions Program Manager
WALT DISNEY WORLD Resort
07.2007 - 01.2014
Keller Graduate School of Management
MBA
University of Phoenix
Bachelor of Science from Business Administration
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