Amanda Nagel Guzman

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Transported individuals to events and activities, medical appointments, and shopping trips.

• Administered medication as directed by physician.
• Monitored and assisted residents through individual service plans.
• Remained alert to problems or health issues of clients and competently responded.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Provided safe mobility support to help patients move around personal and public spaces.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
• Helped clients manage money, pay bills, and shop for groceries or personal items.
• Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
• Applied clean dressings, stockings or support bandages under direction of nurse or physician.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Updated account information to maintain customer records.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Collaborated with cross-functional teams to identify and address customer needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent customer experiences.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Monitored systems in operation and quickly troubleshot errors.