Amanda Nagle
West Bloomfield,MI
Summary
Highly skilled Implementation Specialist with broad experience in project management, system implementation, and client support. Proven ability to understand client needs and provide solutions. Strengths include strong analytical skills, adept problem-solving abilities, and solid customer service orientation.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Client Implementation Specialist
Comprehensive Payroll Co.
Huntington Woods, Michigan
09.2022 - Current
- Provided training to users on new systems and processes.
- Documented procedures and user guides for reference materials.
- Engaged with clients to gather feedback on system performance.
- Coordinated meetings to discuss project updates and challenges faced.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Served as liaison between customer support team and clients in order to resolve any issues or questions that arose during implementation.
- Worked with vendors when necessary in order to obtain needed resources.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Maintained detailed records of all changes made during the implementation process.
- Established communication protocols with customers related to implementation timeline expectations.
- Coordinated installation of hardware with clients as needed.
- Created client rapport to grow profitability.
- Created and developed pricing proposals for potential clients.
- Conducted post-implementation reviews to assess project success and identify areas for improvement.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals to maintain knowledge of software.
- Trained internal teams on new technologies and implementation strategies.
Mortgage Underwriter
UWM
Pontiac, Michigan
01.2021 - 09.2022
- Analyzed financial documents to assess borrower risk and eligibility.
- Communicated with loan officers to clarify underwriting conditions and requirements.
- Reviewed appraisals and title reports for accuracy and completeness.
- Collaborated with team members to streamline the underwriting process.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Maintained up-to-date knowledge of changing laws and regulations related to mortgage lending.
- Maintained compliance with company and regulatory policies.
- Prepared detailed underwriting reports for management review.
- Reviewed titles and appraisals to validate properties to meet insurer and guarantor guidelines.
- Identified potential issues related to title, appraisals, insurance coverage.
- Developed relationships with external partners such as real estate agents and lenders.
- Participated in professional development activities such as webinars and seminars.
- Provided support and guidance to other team members.
Fraud Prevention Specilaist
Comerica Bank
Auburn Hills, Michigan
01.2020 - 01.2021
- Assessed risk levels of accounts and implemented appropriate security measures.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and improve operational efficiency.
- Reviewed and analyzed customer accounts for evidence of identity theft and implemented corrective actions as necessary.
- Opened investigations into issues brought up by customers or branch employees.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI 01.2011 - 05.2013
Skills
- Client communication
- Project management
- Software implementation
- User training
- Cross-functional collaboration
- Documentation creation
- Requirements gathering
- Customer relationship management
- Attention to detail
- Time management
- Conflict resolution
- Client training
- Telephone and email etiquette
- Highly proficient in Excel
- Reporting and documentation
- Project planning
- Implementation management
- Microsoft windows and office
- Interpersonal communication
- Documentation development
Timeline
Client Implementation Specialist
Comprehensive Payroll Co.
09.2022 - Current
Mortgage Underwriter
UWM
01.2021 - 09.2022
Fraud Prevention Specilaist
Comerica Bank
01.2020 - 01.2021
Bachelor of Science - Criminal Justice
Ferris State University
01.2011 - 05.2013
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