Amanda Navarrette
McKinney,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Children's Health Dallas
02.2022 - 01.2025
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Acting as safety assistant for patient, escorting patient within facility.
Inbound Sales Supervisor
Valor VIP Call Center
07.2021 - 02.2022
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Production Clerk
The Law Firm of Scott and Associates
01.2018 - 05.2021
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Server
Applebees
08.2016 - 05.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
Education
Professional Certification - Patient Care Technician
Brookhaven College
07-2022
Skills
- Outstanding customer service
- Quality control
- Customer education
- Tactful and diplomatic
- Multitasking and organization
- Hospitality and accommodation
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Children's Health Dallas
02.2022 - 01.2025
Inbound Sales Supervisor
Valor VIP Call Center
07.2021 - 02.2022
Production Clerk
The Law Firm of Scott and Associates
01.2018 - 05.2021
Server
Applebees
08.2016 - 05.2021
Professional Certification - Patient Care Technician
Brookhaven College