Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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Amanda N. Burke

Brooklyn Park,MD

Summary

Developed administrative skills in fast-paced office environment with focus on efficiency and accuracy. Skilled in managing schedules, coordinating meetings, and handling correspondence. Seeking to transition into new field where these abilities can drive operational success and support team objectives. Offering well-honed organizational abilities and willingness to learn and develop in professional setting. Delivers understanding of key administrative functions and ability to quickly master office software and procedures. Ready to use and develop communication and multitasking skills in a secretarial role.

Overview

21
21
years of professional experience

Work History

Front Desk Assistant

Medical and Aesthetic Dermatology
08.2020 - 08.2021
  • Provided compassionate support to patients while coordinating patient scheduling, check-in, check-out and payments for billing, creating a welcoming atmosphere and helped patients complete necessary medical forms and documentation.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decision making. Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts, streamlining the process for both patients and providers.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
  • Managed office bookkeeping with insurance billing and patient payments. Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Transcribed phone messages and relayed to appropriate personnel. Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.

Front Desk Supervisor

ExpressCare of Brooklyn Park
11.2016 - 11.2019
  • Provided compassionate support to patients while coordinating patient scheduling, check-in, check-out and payments for billing, creating a welcoming atmosphere and helped patients complete necessary medical forms and documentation.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decision making. Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Managed office bookkeeping with insurance billing and patient payments. Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Transcribed phone messages and relayed to appropriate personnel. Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Trained new employees on front desk operations, correct procedures, compliance requirements, and performance strategies, ensuring they were well-prepared for their roles and responsibilities.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Attended staff meetings and brought issues to attention of upper management.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Managed front desk maintenance of client records and lab data.

Team Lead/Key Holder/Store Manager

Party City/Halloween City, Annapolis
06.2013 - 02.2017
  • Perform all store opening & store closing procedures such as counting register tills, making nightly deposits, making production plans for the day and assign duties to all employees.
  • Store Manager of multiple seasonal Halloween City stores. In charge of store operations, hiring and onboarding of new employees, and making the employee schedule each week.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Back-Up Shipment Receiving Specialist & Price Sign Coordinator/Electronics (R-Zone) Specialist/Customer Service Lead

Toys R Us, Glen Burnie
06.2010 - 02.2017
  • Make and receive transfers of merchandise, truck shipments and daily deliveries.
  • Place signs on featured merchandise to advertise the sales throughout the store and ensure all price changes are marked correctly.
  • Process merchandise returns and handle disgruntled customers & complaints.
  • Assist in training all new employees on proper register use and sales floor routines.
  • Perform cash pulls from register tills when the threshold limit was reached.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
  • Provided new item setup, merchandising and inventory control.
  • Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Managed returns processing efficiently, collaborating with customer service representatives to quickly resolve any issues related to returned merchandise.
  • Reduced order discrepancies by conducting thorough inspections of incoming shipments.
  • Enhanced warehouse productivity with diligent inventory management and accurate recordkeeping.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Education

Bachelor of Science - Computer Information Technology

Laurel, MD
08.2012

High School Diploma - undefined

Digital Harbor High School
06.2007

Bachelor of Science - Business Administration

Strayer University
Millersville, MD
06-2014

Skills

  • 20 years of Customer Service and data entry experience
  • Perform strongly in the areas of Mathematics, English, Science & Technology
  • Proficient knowledge of MS Word, MS Excel & MS Powerpoint and can type approximately 75-80 wpm
  • Able to learn quickly and perform in a fast paced environment
  • Detail oriented and able to work well under pressure and meet deadlines
  • Work well in a group setting or on my own
  • Conflict and issue documentation
  • Well developed problem-solving skills
  • Excellent communication with Management and coworkers
  • Proactive and always looking to stay busy learning new things to help the company
  • Cash handling skills including making bank deposits, payment processing, and counting registers/cash boxes
  • Calendar management, appointment setting and meeting coordination

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Received a job promotion within 6 months of hire date due to outstanding performance.
  • Supervised team of 15 staff members.
  • Achieved highest Number of new credit accounts opened within one-month period.

Awards

Promotion - Front Desk Supervisor ExpressCare February 2019, Employee of the Month - ExpressCare October 2018, Employee of the Month - Toys R Us February 2011, March 2011, May 2012, December 2012

Timeline

Front Desk Assistant

Medical and Aesthetic Dermatology
08.2020 - 08.2021

Front Desk Supervisor

ExpressCare of Brooklyn Park
11.2016 - 11.2019

Team Lead/Key Holder/Store Manager

Party City/Halloween City, Annapolis
06.2013 - 02.2017

Back-Up Shipment Receiving Specialist & Price Sign Coordinator/Electronics (R-Zone) Specialist/Customer Service Lead

Toys R Us, Glen Burnie
06.2010 - 02.2017

High School Diploma - undefined

Digital Harbor High School

Bachelor of Science - Computer Information Technology

Bachelor of Science - Business Administration

Strayer University

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Amanda N. Burke