Amanda Nenni
Wayne
Summary
Dedicated and customer-focused professional with experience in both the airline industry as well as an office setting. I have developed extensive knowledge of airline operations, passenger safety procedures, emergency response protocols, and regulatory compliance while delivering exceptional customer service in fast-paced environments. Proven ability to remain calm under pressure, prioritize safety, and effectively communicate with diverse groups of people. Additionally, experienced as a Receptionist in an office setting I have experience providing administrative support, managing schedules, handling customer inquiries, maintaining accurate records, and ensuring smooth daily office operations. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to build positive relationships with customers, colleagues, and management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue
Newark, NJ
02.2022 - Current
- Ensured the safety and security of passengers and crew by conducting pre-flight safety checks and verifying compliance with all aviation regulations and procedures.
- Demonstrated and explained emergency equipment usage, safety procedures, and evacuation protocols to passengers before departure.
- Monitored cabin conditions throughout flights, identifying and addressing safety hazards to maintain a secure environment.
- Responded effectively to in-flight emergencies, medical situations, and passenger concerns while remaining calm under pressure.
- Enforced federal aviation regulations and company policies regarding passenger behavior, seatbelt use, and carry-on baggage storage.
- Collaborated with pilots and crew members to communicate safety information and support efficient flight operations.
- Provided exceptional customer service while prioritizing passenger well-being, comfort, and safety throughout all phases of flight.
- Assisted passengers with special needs, ensuring compliance with safety requirements and delivering attentive care.
Receptionist
Healey Brothers LLC
Beacon, NY
10.2011 - Current
- Greeted customers, visitors, and vendors in a professional and friendly manner, creating a positive first impression of the dealership.
- Managed a multi-line phone system, directing calls to appropriate departments and assisting customers with inquiries.
- Scheduled appointments for sales, service, and maintenance departments while maintaining accurate calendars and records.
- Processed customer information, maintained databases, and ensured the accuracy of dealership records and documentation.
- Assisted sales and service teams with administrative tasks, including filing, data entry, and preparation of customer paperwork.
Education
Associate of Science - Science Based General Studies
Dutchess Community College
Poughkeepsie, NY05.2016
High School Diploma -
Roy C Ketcham High School
Wappingers Falls, NY06.2010
Skills
- Passenger & Aircraft Safety Compliance – Ensuring adherence to safety regulations, emergency procedures, and operational standards
- Customer Service Excellence – Delivering professional, attentive service while addressing customer needs and resolving concerns
- Administrative & Office Support – Managing records, documentation, scheduling, and daily office operations with accuracy Skilled in Microsoft office platforms
- Communication & Interpersonal Skills – Effectively communicating with passengers, customers, team members, and management in fast-paced environments
- Organization & Multitasking – Prioritizing multiple responsibilities, maintaining attention to detail, and ensuring efficient workflow
Certification
Federal Aviation Administration
Flight Attendant Certificate
Timeline
Flight Attendant
JetBlue
02.2022 - Current
Receptionist
Healey Brothers LLC
10.2011 - Current
Associate of Science - Science Based General Studies
Dutchess Community College
High School Diploma -
Roy C Ketcham High School