Amanda Nettles
Pell City,AL
Summary
Hard working Food Safety Quality Assurance Manager with a proven track record at J.M. Exotic Foods, specializing in quality assurance management and risk assessment. Successfully reducing defects through internal audits, verifications and validations and employee training, fostering a culture of continuous improvement and compliance with industry standards. Strong focus on accuracy and relationship building.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Safety Quality Assurance Manager
J.M. Exotic Foods
06.2019 - Current
- Led quality assurance initiatives, ensuring compliance with industry standards and regulations
- Enforce company GMPs.
- Implemented quality control processes to enhance product consistency and safety.
- Trained team members on HACCP and food safety processes fostering a culture of Safe Quality Food.
- Conducted internal audits of production processes, identifying areas for improvement.
- Trained and mentored staff on quality assurance best practices and procedures.
- Managed documentation related to quality assurance processes, ensuring accuracy and accessibility.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Reduced defects in finished goods by conducting thorough inspections and identifying areas for improvement during production.
- Maintained quality management systems.
- Managed supplier relationships, enforcing strict standards for incoming materials ensuring raw materials met quality specifications.
- Specified quality requirements of raw materials with suppliers.
- Oversee prerequisite program
- Developed quality planning for multiple new product launches by verifying customer and regulatory requirements and implementing in production.
- Oversee SQF Audits
Quality Control Inspector
Eissmann Automotive NA
02.2016 - 06.2019
- Conducted thorough inspections of automotive components to ensure compliance with quality standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Utilized precision measurement tools to verify product specifications and tolerances.
- Developed inspection reports detailing non-conformities and corrective actions required.
- Communicated with production team members about quality issues.
Manager
Zaxby's Restaurant
01.2011 - 02.2016
- Managed daily kitchen operations, ensuring compliance with health and safety regulations.
- Supervised and trained back-of-house staff
- Oversaw food preparation, maintaining quality standards and consistency across menu items.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Trained new staff members on proper kitchen techniques.
- Trained staff on proper cooking procedures as well as safety regulations.
- Unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Server
Cracker Barrel Restaurant
03.2009 - 12.2010
- Delivered great customer service and ensured satisfaction through attentive communication and prompt order fulfillment.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and optimize guest experience.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties
- Maintained a clean and orderly dining area
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED -
Gadsden State Community College
Gadsden, ALNo Degree -
Oxford High School
Oxford, AL Skills
- Conducting internal audits
- Attention to detail/accuracy
- Document management/review
- Employee training, Relationship building
- Micro Testing
- Fork Lift Driver
- Experience in quality assurance
- ServSafe Certification
- Product testing, Data Analysis
- Effective multitasking
- Product development/R&D
Certification
HACCP
PCQI
SQF Practitioner
Internal Auditor
Fork Lift Driver
AOAC Proficiency Testing Program Participate
ServSafe Certified
Timeline
Food Safety Quality Assurance Manager
J.M. Exotic Foods
06.2019 - Current
Quality Control Inspector
Eissmann Automotive NA
02.2016 - 06.2019
Manager
Zaxby's Restaurant
01.2011 - 02.2016
Server
Cracker Barrel Restaurant
03.2009 - 12.2010
GED -
Gadsden State Community College
No Degree -
Oxford High School
FSQA Training
While working at Zaxby's restaurant I became ServSafe Certified in 2013. Once i started my career at JM Exotic Foods I obtained my HACCP Training through Eurofins Training & Consulting in February of 2020. I trained in Microbiology testing and managed and ran JM Exotic Foods environmental program and in house laboratory, which is currently enrolled in the AOAC International Proficiency Testing Program since August of 2021. I became JMEF's back up PCQI and received my training with Food Safety Preventive Control Alliance in March of 2022. I continued my training and I received my SQF Practitioner and internal Auditor Training through Registrar Corp's Food Safety Online Training in July of 2024.