Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Owens

Pontotoc,MS

Summary

Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.

Overview

27
27
years of professional experience

Work History

Front Office Coordinator

Express Employment
05.2025 - Current
  • Assisted with daily front office operations, ensuring smooth workflow and guest satisfaction.
  • Managed appointment scheduling, optimizing staff availability and client needs.
  • Prepared and maintained accurate records for incoming and outgoing communications.
  • Provided administrative support to team members, enhancing overall productivity.
  • Managed over 50 customer calls per day, directing them to appropriate departments.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Site Lead

Trigo Group
03.2024 - 04.2025
  • Led daily site operations to ensure adherence to safety protocols and operational standards.
  • Coordinated logistics and scheduling to optimize resource allocation across multiple projects.
  • Monitored workflow efficiency, identifying areas for process improvement and implementing corrective measures.
  • Trained new team members on site procedures, enhancing overall productivity and team cohesion.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Trained new team members on site policies and procedures.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Developed work schedules for team members to maximize shift coverage.
  • Gathered, organized and input information into digital database.

Customer Service Representative

Home Medical Products
09.2023 - 03.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Maintained knowledge of product offerings to provide accurate information to customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Administrative Assistant

Pontotoc County Schools
07.2008 - 06.2023
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Coordinated schedules and appointments for team members, optimizing time management.
  • Assisted in preparing reports and presentations, enhancing communication across departments.
  • Maintained office supplies inventory, streamlining procurement processes and reducing costs.
  • Engaged with clients via phone and email, providing exceptional customer service support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Customer Service Representative

Affordable Employee Benefits
07.1998 - 07.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained knowledge of product offerings to provide accurate information to customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

High School Diploma -

North Pontotoc Attendance Center
Ecru, MS
05-1993

Skills

  • Customer service expertise
  • Customer service
  • Reception duties
  • Front office management
  • Insurance verification
  • File organization
  • Calendar management
  • Office organization
  • Scheduling appointments
  • Document management
  • Opening and closing offices
  • Call routing
  • Expense reporting
  • Sensitive information handling
  • Information protection
  • Office supplies inventory management
  • Exceptional communication
  • Maintaining confidentiality
  • Office supplies ordering
  • Phone and email etiquette
  • Multitasking and organization
  • Microsoft office
  • Documentation and recordkeeping
  • Data entry
  • Accounts payable and receivable
  • Payroll administration

Timeline

Front Office Coordinator

Express Employment
05.2025 - Current

Site Lead

Trigo Group
03.2024 - 04.2025

Customer Service Representative

Home Medical Products
09.2023 - 03.2024

Administrative Assistant

Pontotoc County Schools
07.2008 - 06.2023

Customer Service Representative

Affordable Employee Benefits
07.1998 - 07.2008

High School Diploma -

North Pontotoc Attendance Center

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