Amanda Newberry
Boxborough,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Publix
Murfreesboro, TN
07.2019 - 01.2024
- Managed substantial financial transactions with precision.
- Executed tasks using computer systems regularly.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls and responded to questions and concerns.
- Evaluated and authenticated returns, exchanges and voids.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Associate of Science - Business Administration And Management
Motlow State Community College
Tullahoma, TN05-2023
High School Diploma -
Oakland High School
Murfreesboro, TN05-2021
Skills
- Knowledgeable in Microsoft Office and Google Workspace Applications
- Experienced in Accurate Typing
- Time Management
- Continuous Improvement
- Problem-Solving
- Team Building and Leadership
- Handling Escalations
- Workforce Planning
Accomplishments
- Consistently excelled in academic performance throughout college, achieving high grades across all coursework.
- Achieved straight As in advanced honors courses throughout high school including the Personal Finance Achievement Award.
- Accomplished goals in the sports industry including team captain of the Archery team and MVP player in softball.
- Interviewed and occupied the office of Chapter Treasurer in FFA.
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Professionally works in the photography field
- Involved in sports and clubs throughout high school and college
References
References available upon request.
Timeline
Customer Service Supervisor
Publix
07.2019 - 01.2024
Associate of Science - Business Administration And Management
Motlow State Community College
High School Diploma -
Oakland High School