Amanda Niblack
Brooksville
Summary
Dynamic insurance professional with extensive experience at USAA and GEICO, excelling in risk assessment and customer service. Proven track record of enhancing client satisfaction through effective communication and problem-solving. Adept at collaborating with teams to achieve objectives, while consistently demonstrating strong analytical skills and a positive attitude in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Insurance Professional II – P&C Sales
USAA
07.2023 - Current
- I am responsible for assisting members in better protecting their financial stability by recognizing gaps in coverage and offering additional policies.
- I frequently engage my team in Slack with any FLD updates, pro tips, and tricks for navigating Conversant.
- I was the POC for MSAT and Tech/Compliance in Sales and currently assist my IP-III teammates with verbiage and process questions. via Slack, and in person, in the office.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Insurance Underwriter
GEICO
Lakeland
08.2020 - 07.2023
- I was responsible for making sure the company is rating customers for the right risk.
- I had to use resources such as consumer reports and MVRs to investigate questionable policies, and I am responsible for following up with the customer to obtain the information.
- I often spoke with our customers via phone or email, and send them questionnaires on occasion.
- I was highly rated as a customer service agent for the first two years of my employment, and I am currently number one on my team for productivity and accuracy.
- Negotiated with customers regarding policy terms and conditions as needed.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Investigated discrepancies between application information provided by customers versus third-party sources.
- Performed quality assurance checks on completed work prior to submission.
Deli Associate| Customer Service
Publix
Lakeland
10.2019 - 08.2020
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Documented and entered special orders for event catering and party trays.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained records of sales transactions using POS system.
Customer Service| Accounts and Billing
Sutherland Global Services (Microsoft Xbox)
07.2016 - 10.2016
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School or equivalent -
Ridgewood
New Port Richey, Florida05.2007
Some College (No Degree) - Health and Medical Assisting Services
Polk State College
Lakeland, FLSkills
- Risk assessment
- Policy writing
- Data analysis
- Team collaboration
- Customer service
- Effective communication
- Negotiation tactics
- Interpersonal skills
- Problem solving
- Technical compliance
- Project management
- Time management
- Analytical and critical thinking
- Organization
- Conflict resolution
- Collaboration
- Supervision and leadership
- Team building
- Flexible and adaptable
- Friendly, positive attitude
- Data management
- Multitasking
Hobbies and Interests
- Medical Services
- Customer Service
- Cooking
- Cake Decoration
References
- Julian Niblack, Auto Damage Adjuster, Geico, 863-267-1560, Personal
- Antonia Quijano, Insurance Sales, Mercury, 352-263-5370, Professional
- Bridget Remieseiwicz, Manager, Capital One, 727-645-1325, Professional
Awards
- Employee of the Month at Wal-Mart
- Top Ten Percent Performer for the First Quarter at Allstate
Affiliations
- Homesteading and Bodybuilding are two of Amanda's passions outside of work, along with her husband and 3 children.
- Recognized for Exceptional Service in Member Satisfaction in Q2 and Q3 of 2024.
- Amanda was nominated for the Eagle's Heart award in 2024.
Timeline
Insurance Professional II – P&C Sales
USAA
07.2023 - Current
Insurance Underwriter
GEICO
08.2020 - 07.2023
Deli Associate| Customer Service
Publix
10.2019 - 08.2020
Customer Service| Accounts and Billing
Sutherland Global Services (Microsoft Xbox)
07.2016 - 10.2016
High School or equivalent -
Ridgewood
Some College (No Degree) - Health and Medical Assisting Services
Polk State College
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