Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Nicholas

Lincolnton,NC

Summary

Punctual retail sales professional offering 10+ years’ experience in customer service, 5+ years in management. Seeking a position in sales, customer service, office management, cash and/or inventory management. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Depaola's Bagel & Brunch
12.2022 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Prep Cook

Fisherman's Inn
11.2021 - 12.2022
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Created new recipes and updated existing ones to reflect changing trends and customer preferences.
  • Maintained food safety and sanitation standards.

Shift Leader

Hardees
03.2020 - 11.2021
  • Performed store open procedures
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Homemaker
01.2014 - 03.2020

Waitress

Seaside
09.2013 - 01.2014
  • Provided the best dining experiences possible for every customer
  • Maintained awareness of the need for drink refills and other requests during my customers meal
  • Performed store open/ closed procedures and maintained a clean environment
  • Trained new employees on best practices and how to provide excellent customer experiences

Crew Member-drive Thru Team Leader

Chick-fil-A
06.2011 - 09.2013
  • Provided the best customer service experiences possible for every customer
  • Performed store open/ closed procedures and maintained a clean environment
  • Trained new employees on best practices and how to provide excellent customer experiences
  • Showed store pride by entertaining customers while wearing the mascot costume for special occasions and events
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
2011

Skills

  • Dependable and punctual
  • Professional demeanor
  • Customer oriented
  • Time management
  • Fast learner
  • Positive attitude
  • Task Delegation
  • Product and Service Knowledge
  • Operations Management
  • Customer Rapport
  • Staff Supervision
  • Cost Reduction

Timeline

Assistant Manager

Depaola's Bagel & Brunch
12.2022 - 10.2023

Prep Cook

Fisherman's Inn
11.2021 - 12.2022

Shift Leader

Hardees
03.2020 - 11.2021

Homemaker
01.2014 - 03.2020

Waitress

Seaside
09.2013 - 01.2014

Crew Member-drive Thru Team Leader

Chick-fil-A
06.2011 - 09.2013

High School Diploma -

Glen Burnie High School

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Amanda Nicholas